What's your role in the team?

We are looking for an IT-Support Specialist to join a fast-growing team. You will work with the IT Support Director to ship beautiful backend structures that will allow the company to build products that delight millions of users throughout Asia and beyond.

We are committed to leveraging technology as a competitive advantage, from customer-facing front-end features to backend tools for our team. At Pomelo, each team member is expected to work autonomously, often setting their own objects and key results.

• OS (Windows Platform) maintenance. eg: update antivirus and security patches, install secure networks.
• Technical support for retail Shops. (POS or CRM experience).
• Installing new hardware (servers, printers, computer workstations, etc.).
• General IS (Information System) troubleshooting. For example, printer problems.
• Supervising hardware inventory.
• Overseeing security of all systems, especially the internet, and antivirus protection.
• IT element in store installation, maintenance and troubleshooting the problem such as EAS system, Video wall solution, people counting etc.
• Maintain the IT infrastructure of the Business, keeping regular maintenance of all the devices across the stores, offices, and warehouses.
• Initiate new ideas and implement them to grow with the retail business plan.
• Oversee the construction of new stores and constantly improve costs and efficiencies.
• Ensure IT projects are completed on time and on budget.
• Deliver a comprehensive, efficient, and professional IT Service to all managers and staff.
• Troubleshoot hardware and software issues related to Internal IT

Who are we looking for?

• 5 years of relevant experience in IT-support, Helpdesk
• Ability to communicate in English at a high level
• Familiarity with GSuite, Slack and Jira will be advantageous
• Able to work in flexible time and during the weekend, and calls Shifts
• Able to work outside the office (onsite)
• Highly energetic, self-motivated and self-driven, with demonstrated ability to work. independently, in a distributed team environment
• Multi-tasking, strong sense of responsibility, proactiveness and eagerness to learn