Partner Operations, Associate

Pomelo is leading online fashion company in Emerging Asia. We are expanding our business to Omni-channel to deliver the best experience to our customers. Pomelo Partner is our latest project that turn any location to Pomelo pick up and drop off point. Customers can shop online then pick up and try on at partner location and only pay for what they want. Partner only need Pomelo application to manage all steps. We are scaling up this project in Thailand and soon for SEA.

We are searching for an operation associate who is proactive and passionate about e-commerce service and has a data driven mindset. You will be the key person who develop and deliver the solution to partner and work on prevention / process improvement on every aspect of the operation including fulfillment, outbound logistics, returns, and refunds. Also analyze the process that happen at partner store and provide suggestions to improve service quality and reduce operation cost.

RESPONSIBILITIES

Gather data and provide solution for partner regarding operational process.

Develop long term solutions by describing requirements in a work-flow charts and diagrams; studying operation capabilities; analyzing alternative solutions to implant a suitable operational process along with existing ERP system

Collaborating with internal departments to facilitate partner fulfillment and operational needs.

Collecting and analyzing data to evaluate partner performance and provide the suggestion

Train new partner on how operation / application works

Continuously improve key operational step such as changing application UI, eliminating the paperwork, change packaging

QUALIFICATIONS

Bachelors degree in Industrial Engineering, business or related field.

1-2 years of experience in Operation field would be a plus.

Strong in analytic with ability to collect, track, and analyze qualitative data.

Adaptability and strong problem solving skills.

Excel proficiency required

Exceptional verbal and written communication skills.

Excellent active listening skills.

Understanding of consumer behavior and industry trends

Interested applicants please submit your CVs with recent photo, contact information, and salary expectations.