Job Description

As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This white space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider. With experience in 1st Mile, Last Mile and Customs Clearance operations, we'd like to further expand our services to providing on-demand, hyper local delivery, not limited to parcels, but food and groceries as well.

We are looking for someone with a passion for people, excellent communication skills and is self-motivated. As Assistant Manager, Delivery Operations, you will be responsible for ensuring co-ordinated delivery for everything on-demand (i.e. not limited to food and groceries, but parcels) and managing delivery partners. In our goals of expediting the delivery process, you will be utilising our in-house technology platforms and need to be comfortable adapting to new technology systems and processes. You will be leading a team of people who will in turn be managing delivery partners (be it contract or crowdsourced drivers) – they will be your lifeline and your family when all the delivery action takes place. This role will be on a full-time basis and you will be reporting daily to the Manager, Group Delivery Operations.

You will fit perfectly if you have prior experience in delivery operations, specifically operations involving logistics and on-demand delivery. Having good knowledge in managing delivery partners and acquisition/retention programmes will make you stand out in this application.

A DAY IN A LIFE

• As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Jointly define route-roll out together with top management and ensure operational readiness to support strategy

• Analyze existing processes and identify opportunities to improve and optimize current operations

• Build, supervise, lead, and develop a diverse team to achieve targets regionally

• Scale and maintain our delivery-partner fleet by ensuring constant and adequate inflow of rider supply and rider retention, community and engagement initiatives

• Identify potential business areas for improvement through diligent monitoring of customer's usage and performance of the solution

• Monitor key operations delivery metrics, service and customer queries/complaints

• Ensure service levels are met and constantly exceeded

• Work closely with the Product Team to manage roll-outs and drive app improvements based on DSP feedback and user experience

• Develop partnerships with relevant stakeholders to enhance our DSP experience or sourcing abilities

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves

• Do what is needed to get things done, as they believe speed is more important than anything else to effect change

• Over communicate, particularly as they are all quite autonomous

• Take care of our staff, and treat them as they would want to be treated

• Are rigid on goals, but flexible on the details

SKILLS

These are minimum skills requirements and a 'must-have' for the role:

• Strong leadership and people management skills, with ability to motivate and drive outcomes

• Is resourceful and a fast thinker – able to solve problems on-the-go and adapt quickly

• Results and performance driven, preferring data to drive your everyday decisions

• Possess a hands-on mentality and an analytical and structured way of working

• Able to operate successfully in a lean, fast-paced organization to scale quickly

• Self-motivated with a focus to exceed set goals

• Comfortable adapting to new technologies

These are skills that are 'nice-to-have' and will make you stand-out in the job application:

• Strong knowledge of driver/fleet management

• Bonus points if you have experience managing Customer Success and Support Teams in a SAAS environment

QUALIFICATIONS & EXPERIENCE

• At least an undergraduate degree

• 3-5 years working experience, predominantly in an operational capacity with a focus on customer centricity

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.