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Service Management (Aftersales support)/Senior Engineer
atAdvanced Info Service PCL. (AIS)Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Bangkok
Job Summary
Job Description
- Single point of contact (SPOC) on Operations aftersales service to Key account Customer
- Overseeing the entire planned maintenance cycle for customer's critical services
- Provide data information that customer needed.
- Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction
- Conduct monthly Performance Reviews basically covers the following:
- Previous meeting minutes
- Present monthly network availability report
- Summary of Incidents
- Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
- Update or review any improvement plan
- Response VOC(voice of customer) and coordinate relate team to improve our service.
- Manage Major/Critical Activity which impact to Key account customer
Qualifications
- Bachelor's degree in information technology, engineering, or a related field.
- At least 5 years' experience working in Telecom ,IP Networking , Cloud or Microsoft service
- Excellent managerial skills and ability to collaborate with team members.
- Strong problem solving, analytical, judgment, negotiation and decision-making and time management skills.
Recruiter
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Advanced Info Services Plc. (AIS) is the leading mobile operator in Thailand. Our core businesses include domestic mobile services, international direct dialing (IDD) services, and international roaming services. In 2013, we registered more than 41 million subscribers and generated 52% of market sha ... Read more
Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคม เพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว ในโลกธุรกิจที่สภาพการแข่งขันทวีความรุนแรงมากขึ้นเรื่อยๆ AIS ตระหนักดีว่า “บุคลากรคือกำลังสำคัญ” ที่จะนำพาให้บริษั ... Read more
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance