Advanced Info Service PCL. (AIS)
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Service Design Specialist
atAdvanced Info Service PCL. (AIS)Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Job Summary
B. Service Design for Experience Enhancement
C. Customer Handling
D. Communications and Wordings
Job Description
A. Service Design for New/Strategic Services
- Coordinate with product owners and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customers, customer handlings, and FAQ
B. Service Design for Experience Enhancement
- Collect and study data to find insights on Customer Pain Points and Top Complaints
- Initiate a new/enhanced E2E service design, based on insights and company direction
- Conduct project feasibility and coordinate with related teams for deployment
C. Customer Handling
- Review E2E customer handling from incidents caused by network or products/services, with product owners. Plan and prepare readiness of touch points and communication
D. Communications and Wordings
- Craft out and review key msg, communication, and wordings to target customers for related touch points e.g., SMS, eBill , Letters, etc.
Recruiter
Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)Experience required
- any or no experience
Salary
- Negotiable
Job function
- Art / Design / Creative
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Advanced Info Services Plc. (AIS) is the leading mobile operator in Thailand. Our core businesses include domestic mobile services, international direct dialing (IDD) services, and international roaming services. In 2013, we registered more than 41 million subscribers and generated 52% of market sha ... Read more
Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคม เพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว ในโลกธุรกิจที่สภาพการแข่งขันทวีความรุนแรงมากขึ้นเรื่อยๆ AIS ตระหนักดีว่า “บุคลากรคือกำลังสำคัญ” ที่จะนำพาให้บริษั ... Read more
Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance
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