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Senior Operation Development Officer

atAdvanced Info Service PCL. (AIS)
Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location
Bangkok

Job Summary
Job Description
Contact Center Operation Support
KPIs monitoring & prepare performance analysis reports for operations & management
Design or redesign call routing for mobile / AIS Fibre / Corp to fully support Self Service call flow.
Design or redesign interactive script for IVR / Voice AI (AIS Fibre / Corp / Partner)
Configure call queue reserve & agent skill for daily operation and emergency
Configure IVR service feature / function on Self Service call flow
Set up / update dynamic package on Self Service call flow
Self service quality monitoring & script update for continuous service

Job Description

Job Description
Contact Center Operation Support
KPIs monitoring & prepare performance analysis reports for operations & management
Design or redesign call routing for mobile / AIS Fibre / Corp to fully support Self Service call flow.
Design or redesign interactive script for IVR / Voice AI (AIS Fibre / Corp / Partner)
Configure call queue reserve & agent skill for daily operation and emergency
Configure IVR service feature / function on Self Service call flow
Set up / update dynamic package on Self Service call flow
Self service quality monitoring & script update for continuous service
Recruiter
Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)
Salary
  • Negotiable
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Website:www.ais.co.th
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...

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Why join us:

AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว

AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...

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Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Display map
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Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance

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