Advanced Info Service PCL. (AIS)
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Senior Incident Management Specialist
atAdvanced Info Service PCL. (AIS)Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Job Summary
Job Description
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
- Remediate deviation of a process for its division/department/school.
- Responsible for communicating with the Incident Process Owner.
- Point of contact for all Major Incidents.
- Responsible for the effective implementation of the process "Incident Management" and carrying out the respective reporting procedure.
- Represent the first stage of escalation for Incidents.
- Monitor the workload per Tier 1 Analyst.
- Monitor the incidents to ensure that the Service Level Agreement is respected.
- Identify, initiate, schedule, and conduct incident reviews.
- Ensure the closure of all resolved and end-user confirmed Incident records.
- Provide guidance to the Incident Process Coordinators.
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures, and supporting technology are reviewed and enhanced where applicable.
Qualifications
- Minimum 3-5 years of IT service management.
- BS degree in Information Technology, Computer Science, or equivalent.
- Manage large enterprise managed service.
- Good understanding of network, Securities and/or system.
- Ability to work under pressure.
- Ability to prioritize tasks based on urgency and importance
- Motivation to learn new skills and technologies.
- Critical thinker and problem-solving skills.
- Good time-management skills.
- Great interpersonal and communication skills.
- Certificates (Network & Securities, Windows server, ITIL)
Recruiter
Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)Salary
- Negotiable
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Advanced Info Services Plc. (AIS) is the leading mobile operator in Thailand. Our core businesses include domestic mobile services, international direct dialing (IDD) services, and international roaming services. In 2013, we registered more than 41 million subscribers and generated 52% of market sha ... Read more
Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคม เพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว ในโลกธุรกิจที่สภาพการแข่งขันทวีความรุนแรงมากขึ้นเรื่อยๆ AIS ตระหนักดีว่า “บุคลากรคือกำลังสำคัญ” ที่จะนำพาให้บริษั ... Read more
Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance
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