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Engineer (On Stie)

atAdvanced Info Service PCL. (AIS)
Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location
Bangkok

Job Summary
  • Onsite Network Support Supervisor
  • Take ownership of customer issues reported and see problems through to resolution.

Job Description
  • Onsite Network Support Supervisor.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Resolve issues related to the Network, Wireless, AD, and DNS.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Facilitate monthly meedting.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Follow the SLA for issues with respect to the severity.

Qualifications
  • Bachelor's Computer Engineering or Computer Science or Information Technology degree .
  • Minimum experience 2 Years in the network field or related.
  • Proven work experience as a technical support engineer.
  • Knowledge of computer hardware and networking and systems.
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • Ability to think critically.
Recruiter
Wallapa Suengkamolpisut (วัลลภา ซึ้งกมลพิสุทธิ์)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Engineering
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Website:www.ais.co.th
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...

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Why join us:

AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว

AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...

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Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
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Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance

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