Manulife Insurance Thailand PCL
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BA - Salesforce Call Centre
atManulife Insurance Thailand PCL- Able to understand system configuration and understand contact centre logicsAble to conduct SFDC UAT testing.
- Provide support and suggestions to Contact Centre team on parameter and workflow set up
- Meet with business partners to review business requirements.
- Create functional requirements, user interface documentation, and Use Cases.
- Work closely with the testing teams to validate requirements
- Perform various other analytical tasks as needed to ensure successful completion of assigned Projects, including post deployment metric reviews to determine project success.
- Be responsible for requirements and functional architecture. .
- Helps businesses to identify and document work flows. Prepares accurate and detailed requirement specification documents, user interface guides, and functional specification documents
- Works continually to improve the quality and efficiency of the business systems and actively contributes to further optimizing the Project Management and Software Development methodology.
- Bachelor's or Master's Degree in IT, MIS, or business related fields
- 7 years' experience as a Business Analyst
- Experience in Telesales and service in process in SFDC (Salesforce) is a plus.
- Have a proven track record of Call Center project experience
- Works across the entire organization to determine the business needs and to provide the day to day support
- Able to perform managed work initiatives
- Effective problem solver; able to mitigate issues
- Ability to learn the new technologies that pertain to the Contact Centre
Experience required
- 5 years
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Insurance
Location:Bangkok
Website:www.manulife.co.th
Founded in:1887
Ranking:3/5
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. In 2012, we celebrate 125 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our ... Read more
Why join us: Moving Forward with Manulife Insurance (Thailand) Public Company Limited: Welcome to be part of Manulife professional team! We realize that career planning is as important to our employees as financial planning is to our customers. Vision and professionalism help Manulife build on its reputation ... Read more
Head office: อาคารแมนูไลฟ์เพลส 364/30 ถนนศรีอยุธยา แขวงถนนพญาไท เขตราชเทวี กรุงเทพฯ 10400
Benefits
- Professional development
- Five-day work week
- Social Security
- Job training
- Learning & Development Opportunities
- English lessons
- Life Insurance
- Performance bonus
- Corporate Social Responsibility Initiatives
- Remote work
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