Job Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Our team oversees, shapes and grows the business in Grab. We contribute towards Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and impact the lives of customers.

Get to know the Role

The team is looking for a talented generalist to help Grab build strategic relationships with high-profile merchants and drive revenue. As a Key Account Management Team Lead, you will be responsible for owning and growing our most important merchant relationships. We're looking for someone who can operate independently, get things done promptly, and achieve successful results. If you love challenges and would like to be part of the team to drive growth for Grab, read on!

The Day-to-Day Activities:

• You engage with our merchants and build strong business relationships, listening to their needs, feedback and always stay in close communications
• You form marketing campaigns and initiatives together with our partners to add value to our users, forming a win-win situation
• You help drive growth and high ROI - ensuring that our partners are growing together with Grab. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers
• You will serve as the point of contact between the merchant and internal stakeholders (i.e. Customer Experience team) and ensure our partners are maintaining service and food quality consistency
• You will ensure that issues of concern are resolved promptly over email, phone, or in person
• You are required to collaborate cross functionally with the product, operations and merchant acquisition team to make sure our merchants have the best possible experience
• You will help create frameworks, processes and tools to help manage the team performance's, in order for knowledge continuity to serve our merchants better

The Must-Haves:

• You have Heart, Humility, Hunger, Honour
• You have a minimum 3 years of experience in account management, business development or sales operations.
• You have a good track record of driving revenue through partnerships
• You are able to work well under pressure and in a dynamic environment
• You are able to articulate and write well in English
• You have a good grasp of the how the delivery space and food delivery business operates
• You have great negotiation skills to help you close and secure partnerships

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.