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Key Account Management Senior Associate

atGrab
Job Description
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
The day-to-day activities:
  • Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
  • Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
  • Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
  • Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
  • Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
  • You will be most likely working with a team from a very early stage. It's crucial to work in team work, tools and processes needed to serve, retain and grow our most important merchants
Qualification :
  • At least 2-4 years' experience in related role.
  • Experienced in handling and dealing with partners & customers.
  • An exceptional track record of driving revenue through partnerships
  • Multi-tasking and able to work under pressure and constantly changing environment
  • Good communications in English.
  • Passion for the on-demand delivery space, and food delivery in particular
  • Great communication and negotiation skill
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
Salary
  • Negotiable
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Mass Transportation
Location:Bangkok
Website:www.grab.com/th
Founded in:2012
Ranking:4/5

Grab Thailand believes in a strong social mission to improve the lives of taxi drivers and passengers in Thailand, as well as to revolutionise the Thai taxi industry. Please join us at Grab in making a difference in Thailand. At Grab, we believe in driving change. We don’t build stuff just becaus ... Read more

Why join us: At Grab, we do what we love, and love what we do. Data-driven, passion-fueled – this is how we create cutting-edge Grab awesomeness. We will fly shortlisted applicants from around the world to meet with us at Grab.

Head office: เลขที่ 1575/1 อาคารชัยสงวน ถนนเพชรบุรีตัดใหม่ แขวงมักกะสัน เขตราชเทวี กรุงเทพฯ 10400
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Benefits

  • Professional development
  • Employee discount
  • Five-day work week
WorkVenture gives you an inside look at what it's like to work at Grab, office & team photos, reviews and more. This is the Grab Company Page. All content is posted anonymously by employees currently or previously working at Grab.WellnessLuxury Hotels-1Luxury Hotels-12Luxury Hotels-13