Job Description

Get to know the team

The GrabKitchen team is a young team responsible for building cloud kitchens as strategic competitive advantages for Grab's food delivery ecosystem. We make an impact by creating new possibilities for our merchant partners to expand their businesses. We believe that cloud kitchen will be the future of how restaurants will operate and thrive.

Get to know the role

We are looking for an Account Management Associate to support the growth of GrabKitchen. You will be responsible for owning and growing our most important merchant relationships. We're looking for someone who can operate independently, get things done promptly, and achieve successful results. If you love challenges and would like to be part of the team to drive growth for Grab.

The Day-to-Day Activities

• You engage with our merchants and build strong business relationships, listening to their needs, feedback and always stay in close communications
• You form marketing campaigns and initiatives together with our partners to add value to our users, forming a win-win situation
• You help drive growth and high ROI - ensuring that our partners are growing together with Grab. Take a data-driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers
• You will serve as the point of contact between the merchant and internal stakeholders (i.e. Customer Experience team) and ensure our partners are maintaining service and food quality consistency
• You will ensure that issues of concern are resolved promptly over email, phone, or in-person
• You are required to collaborate cross-functionally with the product, operations and merchant acquisition team to make sure our merchants have the best possible experience
• You will help create frameworks, processes and tools to help manage the team performance's, in order for knowledge continuity to serve our merchants better

The Must-Haves

• You have Heart, Humility, Hunger, Honour
• You have a bachelor's degree, preferably in business, management or marketing
• You have 1-2 years experience in dealing with a major brand(s), working on contract terms, negotiating and collaborating campaigns
• You can articulate and write well in English, with the ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
• You are proficient in Microsoft Office(Excel, Word, Powerpoint) and GSuite applications
• You can perform independently and be participative in a team setting
• You are able to practise a high level of discretion, a strong sense of accountability, self-motivated, good sense of business/ cultural priorities and nuances
• You are proficient in Microsoft Office / Gsuite Applications and is adept in creating presentations
• You know how to develop professional relationships with your stakeholders and are able to communicate effectively with all levels of management and staff

The Nice-to-Haves

• Your experience in the restaurant business, food services, retail industry would be an advantage
• You are proficient in SQL, Power BI, and Tableau
• You have a strong passion for food and the drive to help micro-entrepreneur to thrive in the most challenging situations