Job Description :

• Remain up-to-date on new product, technology & service offering.
• Provides support, information, prioritization and coordination of assignments for field service personal.
• Serves as the main point of contact for all service customers to ensure expectations are being met.
• Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work receive.
• Coordinates monthly quality assurance efforts of appropriate branch personnel.
• Handles decisions regarding the scheduling and movement of manpower and material.
• Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
• Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized.
• Reviews, processes and distributes all service documentation including service orders, time sheets, packing slips, purchase orders, accounts payable vouchers.

Requirements:

• Male / Female, Age 24 - 30 years old
• Bachelor degree of Business Administration or related fields.
• Good communication and writing skills in English
• Having 2- 5 years working experience in serviced function.
• Having knowledge about camera will be advantage.
• Well-organized, Friendly, Efficient and Self-motivated.
• Strong customer service skill
• Communicate with customers in professional manner