The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

Established in 1996, UNOPS Myanmar is a key partner in the country's humanitarian and development efforts, with a strong, long-standing presence on the ground. UNOPS supports both chronic and sudden-onset needs across Myanmar, offering flexible and responsive solutions. UNOPS manages several major development funds, including the Livelihoods and Food Security Fund, the Access to Health Fund, and the Joint Peace Fund. Through the Asia Regional Health Cluster, UNOPS also serves as the Principal Recipient for the Global Fund to Fight AIDS, Tuberculosis and Malaria, and implements the Regional Artemisinin-Resistance Initiative Towards Elimination of Malaria (RAI3E) programme. UNOPS Myanmar's core strengths lie in fund and programme management, infrastructure, and procurement, delivering tailored, high-impact solutions to support the priorities of government and development partners.

We are looking for a Support Services Senior Associate who is based in Bangkok, Thailand who will be the main focal point providing end-to-end HR services, ICT, and admin support for MMCO personnel based in Bangkok, Thailand.

Under the overall guidance and supervision of the Head of Support Services, s/he performs a range of specialized, technical and general, administrative support services, and transactions for discrete work areas in administration and HR, ensuring efficient, client-oriented and effective service delivery. The Support Services Associate promotes a client, quality and results-oriented approach, ensuring utilization of office resources in a most cost-effective manner.

Under the direct supervision of the Head of Support Services, the Support Services Associate ensures execution of transparent and efficient support services including; Administration, Travel, HR, ICT, and Finance. The functional

responsibilities include:

• Support to human resources

• Support to general administrative services including ICT client services

• Support finance procedures

• Knowledge Building and Knowledge Sharing

Support human resources processes

• As the primary HR Focal Point, provide client-focused and practical end-to-end HR support and advice on all facets of HR including contract management, personnel onboarding, learning and development, talent management, performance management, compensation and benefits, HR systems in accordance with HR best practices and UNOPS HR policies and procedures.

• Manage end-to-end talent acquisition with a focus on the effectiveness and timeliness, in compliance with UNOPS Talent Acquisition policies and procedures.

• Coordinate learning and development activities by supporting training logistics, administering the Learning Management System (LMS), disseminating learning offerings and calendars, and tracking personnel completion rates for mandatory and optional courses, as required.

• Maintain and monitor HR systems, data, and files, ensuring all personnel documentation is accurate, up-to-date, and securely safeguarded according to established procedures.

• Process contracts, payroll, and benefits workflows accurately and in timely compliance with established HR deadlines and procedures.

• Escalate complex HR cases to the HR Manager for higher level support or advice, and liaise with UNOPS' HR related focal points and groups such as People and Culture Group and Global Shared Service Centre on personnel administration, payroll, and policy advice and compliance.

Support general administrative services

In collaboration with the Protocol Unit:

• Process and facilitate residency and work permits, as well as driver licenses, and UN IDs, duty-free for eligible personnel.

• Advice travelers on visa requirements. Support prepare and raise required documentation to the relevant authority to obtain entry/exit visas and travel permits for UNOPS personnel and visitors.

• Advice and coordinate cancellation of visas according to the defined procedures

• Establish and maintain a monitoring tool for protocol-related issues. Update the status of each case; and report to the supervisor on a regular basis.

Coordinate general admin and ICT services required by MMCO teams and personnel with the relevant Focal Points.

Provision of fast, friendly, and effective user support.

• Install the workstation and require ICT facilities for users.

• Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.

• Support desktop operating system, standard Windows software, and various UNOPS customized systems.

• Support G Suite Applications and related issues

• Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.

• Propose tools and methods for improving the desktop working environment

• Assist the ICT team on finding out solutions for the ICT related issues.

• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.

• Support the effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.

• Update and coordinate office management support including tracking of MMCO personnel.

• Provide support and guidance on organizational support services procedures and precedents to provide guidance for cases and situations.

• Maintain common services tracking and reporting for MMCO, and flag issues with the supervisor

• Assist in the organization of meetings, conferences and visits

• Process incoming and outgoing mail and documentation; maintenance of the corresponding register and distribution as appropriate;

• Provide advice on support services entitlements and regulations in accordance with UNOPS - Assist in facility and office lease management; Support in fair cost recovery practices of common expenses - Custodian for all common assets and inventory items; ensure all movements of assets are tracked and reported.

• Provide logistical support to visiting missions and personnel.

• Manage liaison and coordination with local authorities on privileges and immunities for UNOPS personnel, office space and other administrative matters.

Support finance procedures

• Assist in planning, expenditure tracking and audit of financial resources, in accordance with UNOPS rules and regulations

• Assist in organization and oversight of the cash management processes, including timely accounting and reconciliation of all transactions and security of cash assets

• Assist in review of documentation for Operational Advance and Petty Cash request and closing with reconciliation.

• Process Travel Expense Claims (TECs) and other travel entitlements such Daily Subsistence Allowance (DSA), Terminal Expenses etc. for staff, consultants, meeting participants and other official travelers

Knowledge building and knowledge sharing

• Provide support to the organization, facilitation and/or delivery of training and learning initiatives for personnel on HR-related topics.

• Provides sound contributions to knowledge networks and communities of practice by synthesizing lessons learnt and dissemination of best practices.

• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.

• Liaise with relevant MCO, HQ and UN system units to exchange information and follow up on pending issues.

Impact of Results/ Monitoring and Progress Controls

The effective and successful achievement of results by the Support Service Associate directly impacts the overall efficiency of the administrative services, impacting the capacity to efficiently and effectively support MMCO operations. Timely and accountable delivery of services ensures client satisfaction and promotes the image and credibility of the Shared Services as an effective service provider.

Cash Management, Data Analysis, General Administration, Information Technology Operations, Inventory Management, Logistics Management, Travel Management, Human Resources Operations, Human Resource Information System Implementation

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Required

• Completion of secondary school is required.

• First University Degree preferably in Business Administration, Public Administration, or equivalent disciplines is desirable but not required.

• A Bachelor's Degree may substitute for 4 years of relevant experience and a Masters Degree may substitute for 6 years of relevant experience.

Desired

• In the absence of a degree, administrative certification is desirable.

Required

• Minimum of six years of relevant experience in general HR, administrative, logistics, or operations support services in national or international public or corporate organizations.

• Proficiency in computers and office software packages (MS Office and/or Google Suite) and experience in handling web-based management systems.

Desired

• Experience in the UN system or international organizations.

• Experience in the use of Enterprise Systems such as OneU