• 3-4 years experiences in customer service.
• Able to analysis and come up with strategies.
• Positive Attitude,Good with people,self-motivated

Responsibilities

• He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved.
• He/she will responsible for customer baskets analysis (retention portfolio) to identify lost items, finding causes, and work with store operation or commercial to ensure sale recovery. S/he will identify potential new items, and work with related parties to establish sale gain.
• He/she will have to analyst customer portfolio to support Key Account team with effective summary for further customer development.
• He/she will support Key Account to manage customer strategy, and prepare presentation.
• He/she will assist Key Account team on account opening document, MOU document preparation, and act as contact point on behalf of Key Account and Sr. Key Account Manager.
• He/she will coordinate with Store Operation team, SGM, CDM, ASGM, Fresh Manager to ensure effective communication/transaction of customer agreement and expectation for100 %customer satisfaction.
• He/she requires to respond promptly with efficient and effective feedback to every customer inquiries and work with all concerns.
• He/she will have to handle customer issues and resolve customer complaints under operation procedure, with the best benefit for Makro, and achieve ultimate customer satisfaction.
• He/she will deal directly with customers together with store operation, or commercial either by telephone or e-mail majority method, or by face to face occasionally, in order to solve customer issues, or to increase customer satisfaction.
• He/she will manage the quotation (catalogue price) to ensure profitability target is achieve, s/he also required to support store operation regarding catalogue problems, and coordinate with ISD.
• He/she will work with Commercial, and Quality Assurance to support customer inquiries.
• He/she will work with Store credit sale team, Finance & Accountant Team, on all billing and overdue payment monitoring.
• He/she will have to work and support Key Account to manage customer strategy and prepare presentation.
• He/she will obtain and evaluate all relevant information to handle product and service inquiries.
• He/she will support Key Account and ensure new customer accounts setup is on plan, and the first PO can be started with in a short time.
• He/she will monitor and follow up on customer interactions.
• He/she may need to perform any other duties as may be assigned

Qualification

• Bachelor degree or above.
• Preferred 3-4 years experiences in customer service, sale support food service business.
• Communication skill, Understand and appreciate the importance of the internal and external customers.
• Computer literate, Working with data.
• Able to Analysis and come up with strategies, Problem solving, Multitasking, Teamwork, Microsoft, Oracle.
• Personality pleasant, Positive Attitude, Good with people, self-motivated, well-organized, thorough in number, flexible and result oriented.