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Technical Support
atPinnacle Gastro Co., Ltd.As a technical support you'll be monitoring and maintaining software upgrades for hardware's in a technical support role. Tasks can include installing and configuring software, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. As technical support, you may also be known as a technician or maintenance engineer. Back ground on software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support will be of advantage
- Some tasks you may be involved in include:
- Working with customers/employees to identify software/hardware problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analyzing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment and ordering spare parts
Experience required
- 1 years
Only Thai nationals can apply
Salary
- 18,000 - 30,000 THB, Negotiable
Job function
- IT / Programming
- Engineering
- Customer Service
Job type
- Full-time
Company overview
Pinnacle Gastro Co., Ltd. Pinnacle Gastro is a leading importer of premium beverages and equipment in Thailand. We work with strong brands such as Perrier sparkling mineral water, Ronnefeldt teas, Cafés Richard, Highland Spring mineral water, and coffee machines such as iBerital, Carimali ...
Why join us: Pinnacle Gastro is founded with one mission: to bring the finest products from around the globe together with delivering a high degree of quality customer service in order for our customers to create the best dining experience Since 2006, we have developed a deep understanding of the dynamic HORE ... Read more
Benefits
- Accident Insurance
- Five-day work week
- Maternity leave
- Performance bonus
- Social Security