The Athenee Hotel Bangkok
This job has expired
Guest Service Supervisor
atThe Athenee Hotel Bangkok- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- 2 years experience in the guest services, front desk, or related professional area
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
Experience required
- 2 years
Career level
- Middle Level
Only Thai nationals can apply
Job function
- Hospitality
- Receptionist
Job type
- Full-time
Age preferred
- up to 35 years
Company overview
Size:100-500 employees
Industry:Hotels / Hospitality
Location:Bangkok
Website:www.plazaatheneebangkok.com
Founded in:1938
Ranking:4/5
Located in the city center of Bangkok, The Athénée Bangkok, is just minutes' stroll from the Phloenchit BTS station, Central Embassy Shopping Mall and Soi Nana. Ignite inspiration in one of the award-winning Thai colonial design guestrooms + suites reflecting royal heritage + deep-rooted environm ... Read more
Head office: 61 Wireless Road (Witthayu), Lumphini, Pathum Wan, Bangkok 10330
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