Description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Retail employees inspire athletes of all abilities to tap into their potential. Step into a Nike Store, Nike Factory Store or visit nike.com, and the energy, enthusiasm and passion for sport are palpable. From Shanghai to San Francisco, each store offers a unique, inspirational community with a relentless focus on product innovation and customer service. A career in Nike Retail demands creativity and ambition – and offers the opportunity to define the new frontier of retail with the best athletes, teammates and retail partners in the industry.

As our Nike Store Head Coach (Store Manager) your mission will be to create an environment within a store that will provide a premium consumer experience, a premium employee experience, and implement programs/processes to drive business results.

Responsibilities

• Manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards
• Coach, manage and focus your team, providing them with a common purpose and inspiring them with the power of the brand
• Build a team with diverse talents and experiences and allowing them to play to their strengths.
• Responsible for communication and delivery of rewards and recognition for store team
• Manage financial budget including labour costs and overall expenses
• Develop strategies to maximize role of store within District (look beyond single store to district impact)
• Creates plans to address loss prevention concerns with LP
• Create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.

Qualifications

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree
• A minimum of 4 years management experience
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Ability to communicate in English
• Ability to build, lead and manage high-performing teams
• Ability to utilize tools to support conflict resolution and employee coaching and counseling
• Ability to work weekends, evenings and holidays as needed