Brand (ชื่อร้าน): Hyde & seek

Roles & Responsibilities

1. Store Operations Management
   Manage overall restaurant operations to ensure compliance with company standards in service, food quality, cleanliness, safety, and operational efficiency.

2. Sales & Business Performance
   Monitor and drive store performance to achieve targets for sales, profitability, costs, and key performance indicators (KPIs).

3. People & Manpower Management
   Plan and manage manpower effectively based on business needs, customer volume, and operational requirements.

4. Customer Experience
   Maintain high service standards and deliver an excellent customer experience to maximize customer satisfaction and loyalty.

5. Customer Complaint Management
   Handle customer complaints and operational issues effectively, identify root causes, and implement preventive actions to avoid recurrence.

6. Food & Beverage Quality Control
   Ensure food, beverage, and service quality consistently meet company standards, policies, and operational guidelines.

7. Cost & P&L Management
   Monitor and control operating costs, including Food Cost, beverage cost, Labor Cost, and other operating expenses, to achieve profitability targets.

8. Procurement & Inventory Management
   Oversee purchasing, receiving, storage, inventory control, and stock management to ensure product availability and minimize waste and losses.

9. Team Development & Performance Management
   Lead, coach, and develop team members through on-the-job training, coaching, and performance evaluation to build a high-performing team.

10. Reporting & Business Analysis
    Prepare and analyze store performance reports, including sales, costs, profitability, and operational issues, and provide recommendations to management.

11. Other Responsibilities
    Perform other duties and projects as assigned by management.

Qualifications

Education

• Bachelor’s or Master’s degree in Business Management, Business Administration, Hospitality Management, Food & Beverage Management, or a related field.

Experience

• Minimum 5 years of experience in the restaurant or Food & Beverage (F&B) industry.

• At least 3 years of experience in a supervisory or Restaurant Manager role.

Knowledge & Skills

1. Strong leadership and team management skills, with the ability to motivate and develop team members.
2. Strong planning, analytical, and business problem-solving skills.
3. Good decision-making skills with the ability to handle operational challenges effectively.
4. Strong customer service, interpersonal, and communication skills.

5. Good command of English or a third language is preferred.

6. Good knowledge of restaurant cost management, including Food Cost, Beverage Cost, and Labor Cost.

7. Proficient in Microsoft Office and able to work with operational and performance data.

8. Able to work effectively under pressure, prioritize tasks, and manage multiple responsibilities in a fast-paced restaurant environment.

Contract person : Thanon Aramphaisan(Mike) 06•-•••-•948

Food of Asia Co.,Ltd