Experience:

4 years required

Skills:

Software Development, Negotiation, Recruitment, Leadership Skill, Budgeting

Job type:

Full-time

• Own 2-4 complex, high-volume accounts end-to-end including new-client pilots where speed and first impressions decide whether the account scales.
• Install early-truth checkpoints on every project: pilot batches, week-one acceptance-rate checks, and contributor-funnel math, so wrong assumptions surface while they are still cheap to fix.
• Run delivery against explicit capacity math what one PM, one language, one contributor pool can produce per day instead of gut-feel commitments.
• Client leadership.
• Lead client communication for your accounts: pilot reviews, scope negotiation, delivery forecasts and risk calls. You keep control of scope in writing.
• Translate ambiguous client requirements into precise operational instructions, acceptance criteria and QA workflows.
• Handle unknowns openly: surface them early, convert them into questions with owners and dates, and manage client expectations while they are being resolved.
• Proactively reach out to client stakeholders and to internal departments (recruitment, vendor management, engineering, finance) to get what your project needs. You chase; you don't wait.
• Pre-sales, commercial and margin.
• Participate in pre-sales for your domain: quotation, sampling and pilot scoping alongside Sales and give a feasibility verdict before we commit, not after.
• Track project-level financials budget, vendor spend, forecast vs. actual and flag margin erosion early enough to act on it.
• Own the invoicing step on your accounts: accurate, on-time invoicing inputs, and follow-up with the client through to payment.
• Team leadership.
• Lead a pod of project coordinators, interns and freelance PMs across countries; design shift coverage and handovers so client hours (including US/EU evenings) are covered without points of failure.
• Mentor juniors to independently run standard projects, so senior time stays on client-facing and high-complexity work.
• Own escalations on your accounts and resolve them; escalate upward with options, not problems.
• Process and instrumentation.
• Improve SOPs, trackers and reporting so status reflects reality acceptance rates, throughput and margin visible weekly, not discovered at invoicing.
• What we're looking for.
• Agency-side experience is mandatory: 5+ years delivering projects for external clients in an agency or client-services environment software development, research/custdev, data collection or related of which 2+ years at senior level.
• Owned client relationships directly expectations, escalations and scope negotiations, not just the trackers. You can show how you kept a client confident through a project going sideways.
• A proactive operating style with evidence: you reach out to client stakeholders and internal departments to unblock your projects, surface unknowns early, and turn them into named risks with owners and dates.
• Managed distributed freelance, vendor or subcontractor delivery teams, including performance management.
• Ran projects with budget or financial responsibility: budgeting, forecasting, vendor spend control, and invoicing follow-through with clients.
• Participated in pre-sales: quotes, proposals, samples or pilots and can talk about one you shaped.
• Fluent professional English, written and spoken (C1+); confident client-facing communication.
• Based in Asia time zones (UTC+5 to UTC+9), with flexibility for evening calls with US/EU clients.
• Advanced command of project tracking and reporting tools (Excel plus Airtable, Jira, Asana, Monday.com or similar).
• What we offer.
• Remote-first role with a distributed, international team.
• Senior scope with real decision authority and a visible path toward Program Manager / Head-of-delivery responsibility as the division grows.
• Direct exposure to frontier AI companies and the fastest-growing segment of the language industry.
• Compensation built for owners: base salary plus a bonus on each successful project close.
• Unlimited free refills coffee.