Mission :

Lead, coach, and empower a team to achieve sales excellence, deliver exceptional customer experiences, and ensure efficient store operations through positive and collaborative leadership.

LEAD SALES PERFORMANCE:

• Define store sales goals and set individual objectives for the team.

• Coach and lead Beauty Advisors to achieve their sales targets

• Monitor KPIs and provide qualitative feedback to Retail Management.

Leverage market insights and collaborate with corporate retail teams to maximize sales opportunities

LEAD STORE OPERATIONS:

• Control budgets and expenses while optimizing costs.

• Ensure compliance with merchandising guidelines.

• Master and maintain essential store tools (e.g., cash register, time management, clienteling) and beauty tech tools (e.g., diagnostic tools, virtual try-on).

• Oversee inventory management (stock, testers, samples, and other selling tools) to prevent shortages or loss.

• Ensure compliance with data privacy, security, and cash-handling procedures. Manage Chat and Shop order processes.

LEAD AND DEVELOP THE TEAM:

• Recruit and onboard new Beauty Advisors in alignment with the HR retail philosophy.

• Drive, motivate, coach, and create a positive working atmosphere within the team.

• Assess and develop Beauty Advisors' skills through Connect, training, and feedback.

• Ensure efficient staff scheduling, balancing skills, sales traffic, and store activities

• Drives performance by inspiring a shared vision and enabling the team to overcome obstacles, fostering innovation and a customer-first approach.

CREATE A BEST-IN-CLASS CUSTOMER EXPERIENCE:

• Develop and implement a CRM plan to enhance client loyalty.

• Work closely with Retail Management and HQ to build a client-centric store environment.

• Ensure sales teams deliver a personalized, professional service aligned with CXE & NPS objectives.

• Handle and resolve customer objections and inquiries efficiently and professionally.

• Continuously upskill to adapt to luxury, beauty, and retail business evolution.