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Sales and Customer Management Supervisor (Srinakarin & Ladprao)
atBC Operations (Thailand) LimitedWe are looking for a passionate and detail oriented Sales and Customer Management (SCM) Supervisor to supervise a team of Officers to ensure top quality, welcoming and an efficient integrated customer engagement experience.
- As the Supervisor, you would need to work closely with the Branch Manager to ensure the branch meets and exceeds the sales and customer management targets and to build a high performing team and embed a results-orientated sales and customer management culture in the SCM process. You will be tasked to answer all enquiries, follow up with leads and ensure the Officers answer enquiries with the purpose of generating excitement and interest in our products and driving the customers to visit the centre for a face-to-face consultation. Job duties will also include handling complaints and feedback according to the Complaint Management Policy as well as leading the Officers in the registration of new and existing customers. Other tasks will consist of registering/reserving/waitlisting students in appropriate classes, booking placement tests and data collection and reporting.
- Interested applicants should read through the Role Profile and apply online via (For Srinakarin Centre) : https://tinyurl.com/THA-NT-1730e
- Interested applicants should read through the Role Profile and apply online via (For Ladprao Centre) : https://tinyurl.com/THA-NT-1733e
- Fluent in both English & Thai
- Education to tertiary level at any disciplines
- At least three years supervisor experience in admin & operational environment of customer management related field.
Experience required
- 3 years
Only Thai nationals can apply
Salary
- 30,000 - 39,000 THB, Negotiable
Job function
- Sales
- Customer Service
Job type
- Full-time
Company overview
British Council Thailand Do you want to make a difference? The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making ... Read more
Why join us: Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rig ... Read more