Siam Commercial Bank (SCB)
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Collections Strategy & Academy Officer
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Job Description
- Data-Driven Training: Analyze debt collection data to identify areas for improvement (e.g., low collection rates, high costs), then collaborate with stakeholders to design targeted training programs, and measure their effectiveness using KPIs (e.g., % increase in collections post-training)
- Feedback and Satisfaction: Track changes in feedback and satisfaction scores after training implementation to gauge program impact
- People Development: Act as the central point of contact for the people development program, tracking and reporting on performance
- Performance Management: Identify performance gaps and provide timely updates against program targets to ensure alignment and progress
- Effective Communication: Deliver engaging presentations to effectively communicate training content and performance updates to stakeholders
Qualifications
- Bachelor's degree or higher in Business Administration, Human Resources, Education, or a related field
- At least 3 years of experience in Leasing, Banking, Collection, or related fields
- Prior experience in data analysis, training design, project management, and training program development
- Strong computer skills (MS Office 365, SharePoint, Power BI, etc.)
- Excellent presentation, communication, and interpersonal skills
- Organized, self-motivated, reliable, and team-oriented with a "can-do" attitude
- Good command of English
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Experience required
- 3 years
Salary
- Negotiable
Job function
- Strategy / Planning
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.scb.co.th/th
Founded in:1906
Ranking:4/5
Siam Commercial Bank (SCB), officially known as The Siam Commercial Bank Public Company Limited, is Thailand's first indigenous bank, established by royal charter on January 30, 1906. Over its more than 110-year history, SCB has played a pivotal role in the development of Tha ...
Why join us: Joining Siam Commercial Bank means becoming part of a legacy that has been instrumental in shaping Thailand's banking industry. At SCB, we value innovation, collaboration, and a commitment to excellence. Employees are provided with opportunities for professional gro ...
Head office: Siam Commercial Bank PCL., Head Office 9th Floor, Zone C, 9 Ratchadapisek Rd., Jatujak, Bangkok, Thailand 10900
Benefits
- Professional development
- Learning & Development Opportunities
- Five-day work week
- Performance bonus
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