Siam Commercial Bank (SCB)
เจ้าหน้าที่ Product Solution
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Job Description
- Monthly transaction monitoring with high risk business rules
- Coordinate with partners and operation team to update client information from monitoring results.
- Coordinate with internal and external parties and mailbox monitoring with correspondence tracking
- Coordinate with fraud and incidents team for fraud prevention and correction
- Incident and complaint monitoring and supports (Co-ordinate with clients in case of incidents)
- Monitoring, coordinate and resolve case from Saleforce
- Support information for Call Center such as Wallet status etc.
- Be a 2nd tier of Call center to support SCB Planet Plus clients
Qualification
- Bachelor’s degree in business, marketing, business computer, IT or related field.
- A commitment to excellent customer service.
- Excellent written and verbal communication skills.
- Superb interpersonal skills to quickly response to customer or internal team
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Salary
- Negotiable
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.scb.co.th/th
Founded in:1906
Ranking:4/5
Siam Commercial Bank (SCB), officially known as The Siam Commercial Bank Public Company Limited, is Thailand's first indigenous bank, established by royal charter on January 30, 1906. Over its more than 110-year history, SCB has played a pivotal role in the development of Tha ...
Why join us: Joining Siam Commercial Bank means becoming part of a legacy that has been instrumental in shaping Thailand's banking industry. At SCB, we value innovation, collaboration, and a commitment to excellence. Employees are provided with opportunities for professional gro ...
Head office: Siam Commercial Bank PCL., Head Office 9th Floor, Zone C, 9 Ratchadapisek Rd., Jatujak, Bangkok, Thailand 10900
Benefits
- Professional development
- Learning & Development Opportunities
- Five-day work week
- Performance bonus
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