Customer Experience
atKiatnakin Phatra Bank PCL
Job Summary
Role and Responsibilities
หน้าที่ความรับผิดชอบ
- Understanding User Needs: Collaborate with product owners and data engineers/scientists to gather and evaluate user requirements and identify pain points and opportunities.
- Data-Driven Design: Work with researchers and utilize user research, data analytics, and usability testing to inform design decisions, measure impact, and ensure value for users and the business.
- Design Crafting: Create excellent user flows, wireframes, UI, and user interactions, delivering the best user experience aligned with design principles and the design system.
- Collaboration: Work closely with product owners, developers, visual designers, UX writers, and data engineers/scientists to ensure the best design solutions for both the user and the business.
- Iterative Improvement: Iterate on designs based on usability testing and stakeholder feedback,ensuring continuous refinement and improvement.
- Evolving Trends: Stay abreast of UX/UI trends, monitor competitors, and review international case studies to explore innovative ideas and ensure best-in-class user experiences.
- Design System Maintenance: Maintain a library of design assets using a design system approach, ensuring consistency across all platforms.
Qualifications
คุณสมบัติ
- Bachelor's degree or higher in design, human-computer interaction, or related fields.
- Mid-level to senior-level experience in UX and UI design, with a strong portfolio showcasing your passion and skills in creating meaningful designs.
- Proficiency in design tools like Figma, Sketch, or similar software, with mastery of Figma being a strong advantage.
- Strong critical and system thinking skills to make informed design decisions and ensure a well-organized design process.
- Deep understanding of qualitative and quantitative research methods, including when and
how to apply
them during various product phases.
- Strong logical and analytical reasoning to understand complex systems, predict potential scenarios, and grasp new concepts.
- Excellent communication and presentation skills to convey design rationale and concepts, securing stakeholder buy-in.
- Keen sense of aesthetics and attention to detail, with the ability to translate design best practices into meaningful user experiences.
- Team spirit and collaboration skills to work effectively with various stakeholders.
- Knowledge or experience in financial or investment products is a plus, with an interest in financial services being beneficial for understanding user needs in this context.
Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง
Experience required
- any or no experience
Career level
- Middle Level
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Kiatnakin Phatra Financial Group (KKP) combines commercial banking and capital markets expertise. The group is made up of:
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Why join us: Optimise Your Opportunities สร้างโอกาสสู่ความสำเร็จ “ทรัพย์สินที่สำคัญที่สุดของเรา คือ พนักงานทุกคน” ที่ KKP เราจึงเชื่อในเรื่องการสร้างโอกาสสู่ความสำเร็จ พนักงานมีสิทธิเลือกคว้าโอกาสต่างๆ ได้เอง มีพื้นที่ให้ได้เรียนรู้และเติบโตขึ้นเรื่อยๆ ได้ทำและสร้างผลงานอย่างเต็มศักยภาพ ได้ผลตอบแท ...
Benefits
- Professional development
- Provident fund
- Health Insurance
- Job training
- Gym membership
