Job Description

1. Handle all incoming & outgoing documents for CS and ensure to process customer request within proper TAT.

2. Sorting Type and verify the accuracy of customer’s incoming documents and make outgoing call for incomplete documents.

3. Coordinate with Ops-Registration team / Branch to request copy of bluebook per customer request.

4. Coordinate with Ops-Application Storage to request copy of contract per customer request.

5. Coordinate with Tax and Customer Repayment to request re-issue receipt, tax invoice per customer request.

6. Change customer information ex. customer's billing address, registration address, telephone number, name surname or e-mail address follow by process & procedure.

7. Check the accuracy of the customer data maintenance Ex. Change billing address, Change name, surname.

8. Perform close job in CWC AS400 system for copy of bluebook & contract request after sending out document to customer.

9. Re- issue billing & receipt and send to customer via fax, email mail per customer request

10. Update customer information from BAY

11. Coordinate and prepare required documents with relevant departments when a customer requests a legal entity conversion

12. Prepare document, check correctness for Operations Control within timeline

13. Coordinate with outsourced storage providers to manage and storage of customer documents

14. Check documents and request disposal process upon completion of the data retention period

15. Handle office supply purchasing and manage the procurement process for the Customer Service

16. For Admin Senior Staff will in-house monitoring for CS Admin & Regis Admin outbound to ensure service quality, prepare information for CS Monthly Report, withdraw consent, withdraw e-tax, e-bill per customer request

Qualification

Education Background: Bachelor’s degree in any field

ประสบการณ์ทำงานโดยรวม : At least 2 year Experiences in General Affair or Admin job

Knowledge : Have auto HP product knowledge.

Skills : Interpersonal skill, Computer skill ,Problem solving skill