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Key Account Advisor

atDHL Express International (Thailand) Ltd.

(20008HH)

ไทย-กรุงเทพ-Bangkok | เต็มเวลา | พนักงานประจำ | เวลาทำงานปกติ

Overall Role Purpose:
Ensure the smooth execution of Key Account servicing strategy for selected accounts in line with the direction of the Key Account Support Manager and Key Account Managers whilst continuously working with customers to identify and incorporate their evolving and emerging needs in the Key Account Servicing.

Accountability:
    Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customized contracted services (eg. Reporting etc.)
    Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
    Proactively inform customers on shipment delays and potential service failures
    Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
    Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution.
    Complete weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals.
    Bachelor's Degree in Business Administration (preferable) or equivalent
    2 years experience in Customer Service in service-related industry, handling and resolving customers' issues and complaints
    Preferred Experience in Logistics company/industry
    Good in presentation skills, customer-facing and interaction skills, software skills (Word, Excel, Powerpoint), Software skills
    Project Management skills and Negotiation and interpersonal skills.
    Good command in written & spoken English (TOEIC 650)

นิติบุคคลที่ลงประกาศ DHL Express International (Thailand) Ltd.

Salary
  • Negotiable
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Logistics / Freight Fowarding
Location:Bangkok
Website:www.dhl.com
Founded in:n/a
Ranking:5/5

DHL Express Thailand: Your Fast, Reliable Shipping Partner

DHL Express Thailand is your go-to provider for reliable time-critical shipping solutions. As part of the world-renowned DHL network, we offer:

  • Express Delivery: Domestic and internationa ...
Read more

Head office: 175 FL. 7/1 LAE 8/1 SATHON CITY TOWER THANON, SATHON TAI
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