Job Description

Do you want to contribute to the future of

healthcare? As Siemens Healthineers values those who dedicate their energy and

passion to this cause, our companys name is dedicated to our employees. Its

their pioneering spirit, blended with our long history of engineering in the

ever evolving healthcare industry that truly makes us unique as an employer.We offer you a

flexible and dynamic environment and the space to stretch beyond your comfort

zone in order to grow both personally and professionally. Sound interesting? Then come in and join our global team as Customer Service (CS) Partner Manager to implement Service & Customer Support

strategies and processes which optimize service levels with Siemens Healthineers

and Customer Service division. Partners via best practice and within budget

requirements. Work in close collaboration with the Country Service management and the Business Management to achieve respective strategy/ business

targets.Your mission and responsibilities:CS Partner

Management:You will apply the

global CS Partner Management principles in the establishment and implementation

of Partner contracts, using available contract templates. Control compliance to

the same and comply to Siemens Healthineers Service Branding requirements.Certification:You will implement

and operate a consistent and continuous Service Certification program using Siemens

Healthineers Service Excellence Guidelines across all Service Partners.People Development

in Partners:You will facilitate

proper leadership and management of the team of Field Service Engineers and Field

Application Specialists within Partner Organizations. Be a Service Management Consultant

to the Partners, provide guidance for the selection/ recruitment/ coaching of

key people.Sales Support:You will ensure

extensive sales support to the local sales organization/ modality managerYou will ensure

technical collaboration and knowledge transfer during sales offers and projectsService Partner

Systems & Tools:You will assure

the rollout of Siemens Healthineers Partner systems and tools by Business

Partners to be fully establish Service Transparency (Installed Base, Service

KPIs, Notifications, PMs, etc.) for each of the appointed Business Partners.Service Customer

Satisfaction:You will drive and

maximize Service Customer Satisfaction through Service Delivery with full or partial

contribution of a Service Partner.Registration of

Service Partners:You will ensure

proper registration and maintenance of Service Partners within the registration

tool, especially regarding assigning appropriate authorization.Budget:You will manage

business success by setting up budgets using appropriate service partner

models.You will report

business success in terms of revenue and gross margin on a frequent basis.To find out more about the specific business, have

a look at qualifications and experiences:You hold a successfully completed Degree in technical,

management and/or commerce discipline; technical understanding a pre-requisiteYou have at least 5 years of professional experience

in a service business in the Healthcare industryYou have experience in managing,

leading and motivating teams and individualsYou have experience dealing with

customers complaintsYour personality and skills:You enjoy working in a team environment, sensitive to cultural

diversity and language levelYou have the ability to interact with

and network with Senior ExecutivesYou have the ability to prioritize work

taking into account a complex matrix of inputsYou are proficient in Thai and English

both written and spokenBeing

part of our team:Siemens

Healthineers is a leading global medical technology company. More than

48,000 dedicated colleagues in over 70 countries are driven to shape the future

of healthcare. An estimated 5 million patients across the globe benefit every

day from our innovative technologies and services in the areas of

diagnostic and therapeutic imaging, laboratory diagnostics and molecular

medicine, as well as digital health and enterprise services.Your

cultural fit:Our unique team

spirit arises from embracing different perspectives, open debate, and the will

to challenge conventions. Change is a constant aspect of our work. We aspire to

lead the change in our industry rather than just react to it. Thats why we want

you to seek, implement and celebrate your best ideas.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not

forward resumes to our jobs alias, employees or any other company location.

Siemens Healthineers is not responsible for any fees related to unsolicited

resumes.Organization: Siemens HealthineersCompany: Siemens Healthcare LimitedExperience Level: Experienced ProfessionalJob Type: Full-time