Customer care officer
atZuellig Pharma Co., Ltd.Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. DUTIES AND RESPONSIBILITIES Recall present customers about product messages that sales representatives provided via telephone calls Accurately provide product information requested by customers, or contact related parties/supervisors if the required information is not available, to ensure customers receive accurate and complete information. Influence customers to buy or retain products or services by following a script to effectively present product references and information In vacant areas, make telephone calls to customers to sell responsible products. Submit reports to the Supervisor according to the agreed template and timeline, ensuring sufficient data and information for further actions. Efficiently prepare daily, weekly, and monthly work plans under the supervision of the Supervisor. Partner with the Sales Team and Customer Service Team to learn product knowledge, prepare scripts, practice communication skills, and use related applications. Perform other duties as assigned by the Supervisor. Qualification: Thai NationalBachelor's degree in Social Science, Language Science, Pharmacy, or a related field At least 1 year of experience in telesales/marketing is preferable Good communication skills, negotiation skills, and self-confidence Be responsible, patient, and able to handle pressure Fair command of English What We Offer: • We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. • We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. • As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. • Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. • Our Total Rewards program is designed to support your overall well-being in every aspect.
Experience required
- 1 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Zuellig Pharma Thailand has been serving the Thai healthcare markets since 1949 and is a leading healthcare services provider. Our services ranges from innovative tailored services from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, pa ... Read more
Why join us: ขอเชิญมาร่วมงานกับเรา
Benefits
- Pension Fund
- Learning & Development Opportunities
- Health Insurance
- Social Security
- Performance bonus
