Main duties and responsibilities:
Strive to achieve company KPIs across Sales and Customer Services
Communicate effectively with team and senior management
Provide the highest levels of customer service, striving for first contact resolution
Ensure that all operating procedures and regulations are followed in line with FSA and Cigna guidelines
Providing quality advice and information to customers and colleagues regarding their health benefits including plan information, eligibility and status of a claim
Adjudicate international medical claims in accordance with policy terms and conditions
Monitor turn-around times to ensure contacts are settled within required time scales
Monitor and highlight high cost claims
Encouraging and guide customers to self serve, where possible, using our online web tool
Build relations with internal departments to ensure all resources are utilized to the benefit of the customer
Actively support all team members and provide resource to enable all operational goals to be achieved

Experience Required:

Experience within a Customer Service/ Contact Centre environment is essential
Previous medical, claims or insurance background would be an advantage
Demonstrated experience working within a team environment
Experience of working in a multilingual capacity would be beneficial
2 years (plus) sales experience is preferred
Outbound sales experience or a good knowledge of insurance products is preferred
A proven track record of success
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?