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IT Support Analyst
atCarbits Asia Co., Ltd.Functional Responsibilities
· Answering IT phone calls that come in via the IT Support phone lines
· Providing 1st Level Troubleshooting of hardware and software issues to resolution within required timeframes (inc engaging assistance from 3rd parties, if required)
· Managing unassigned Queue and performing triage on all emails sent to the Service Desk mailbox
· Providing visiting support to all Burson Auto Parts Thailand stores.
· Account Administration tasks such as creating and maintaining eg -EzyParts Accounts, Burson MoPro
· Aiming to have average call handling times of 5 mins
· Escalating cases to 2nd level team for technically complex cases or requests where higher permissions are required
· Building/configuring Desktops, Laptops, Thin Clients for new users or new stores
· Providing technical support for our organisation in a professional, courteous and timely manner
· Logging all support calls, emails, visiting and requests accurately in the designated helpdesk system
· Identify and escalate Major incidents/System outages to Team Leader and/or Incident Manager in a timely manner
· Working hours 9.00 – 18.00
· Availability to work ‘on-call’ for after-hours and weekend support (additional pay for on-call hours worked)
Working public holidays as required
Skills required
- Network Administration
- Statistical Analysis
- Network Programming
- English (Very Good)
- Thai (Good)
Education preferred
- Information Technology
- Computer Science
Experience required
- 1 years
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Skills optional
- Network Administration
- Statistical Analysis
- System Administration
- English (Very Good)
- Thai (Good)
Salary
- 30,000 - 35,000 THB, Negotiable
Job function
- IT / Programming
- Business Development
Job type
- Full-time
Company overview
Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor's core business is the automotive aftermarket. Our businesses span the end-to-end aftermarket supply chain covering Trade, Specialist Wholesale, Retail and Service. Our Tra ... Read more
Why join us: เราเป็นผู้นำทางการค้าและผู้เชี่ยวชาญทางด้านการค้าอะไหล่รถยนต์ในออสเตรเลีย ซึ่งสินค้าของเราจะเป็นชิ้นส่วนอะไหล่หลังการขายหรืออะไหล่ทดแทน อุปกรณ์เสริมและอุปกรณ์และเครื่องมือช่างสำหรับศูนย์บริการหรือศูนย์ซ่อมรถยนต์ ซึ่งเราให้บริการลูกค้าของเราผ่านทางเครือข่ายร้านค้าของเราที่ครอบคลุมในทุกพื้นที่ พร้อมด้ ... Read more
Benefits
- Health Insurance
- Provident fund
- Social Security
- Phone Allowance
- Overtime pay
- Paid holidays
- Accident Insurance
- Annual bonus
- Learning & Development Opportunities