Key Responsibility:

1. Operational Analysis:

• Evaluate order processing workflows, shipping methods, and inventory management processes to identify inefficiencies.
• Develop strategies to optimize fulfillment center operations.

2. Performance Metrics:

• Track and analyze key performance indicators (KPIs) such as order accuracy, pick-and-pack efficiency, shipping times, and customer satisfaction rates.
• Generate regular reports to monitor progress and identify areas for improvement.

3. Inventory Management:

• Analyze stock levels, reorder points, and storage methods to reduce stockouts, overstocking, and shrinkage.
• Collaborate with inventory teams to optimize storage and replenishment processes.

4. Process Improvement:

• Recommend and implement solutions to improve fulfillment speed, accuracy, and cost-effectiveness.
• Identify bottlenecks in the fulfillment process and develop strategies to resolve them.

5. Technology Integration:

• Work with warehouse management systems (WMS) and order management systems (OMS) to ensure data accuracy and operational efficiency.
• Evaluate and recommend new technologies, such as automation and robotics, to improve fulfillment center operations.

6. Collaboration:

• Partner with cross-functional teams, including supply chain, logistics, and customer service, to ensure seamless operations.
• Communicate insights and recommendations to stakeholders and management.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Operations Management, Industrial Engineering, or a related field
• Advanced certifications (e.g., APICS CSCP, Six Sigma Green Belt) are a plus.
• 2–5 years of experience in fulfillment center operations, logistics, or supply chain analysis.
• Experience working with order fulfillment processes in e-commerce or retail industries is preferred.
• Strong ability to analyze large data sets and derive actionable insights to improve fulfillment processes.
• Proficiency in warehouse management systems (WMS) and enterprise resource planning (ERP) software (e.g., SAP, Oracle).
• Knowledge of data analysis tools such as Excel, SQL, Tableau, or Power BI.
• Ability to identify operational challenges and develop cost-effective solutions.
• Excellent verbal and written communication skills to present findings and collaborate with teams.
• Strong attention to detail with the ability to manage multiple projects and meet deadlines.
• Understanding of order picking, packing, shipping, and inventory control best practices.
• Flexibility to adapt to changing priorities, technologies, and fulfillment center demands.

CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand

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