Senior Officer – People Development & Experience

Function: HRD / Employee Experience / General Administration

We are looking for a proactive and business-minded HR professional who can develop people, create a positive employee experience, and ensure a well-managed workplace. This role combines People Development, Employee Experience, and General Administration.

Key Responsibilities

People Development — 45%

• Conduct Training Needs Analysis and develop the annual learning plan.

• Design and coordinate training, onboarding, leadership, competency, career development, and organizational development programs.

• Support the Performance Management process, including communication, monitoring, calibration, and development planning.

• Maintain competency frameworks, training records, development plans, and learning reports.

• Evaluate learning effectiveness and monitor key L&D metrics and budgets.

• Prepare and submit training courses, records, and eligible expenses to Thailand's Department of Skill Development.

• Ensure compliance with the Skill Development Promotion Act and complete submissions within the required timelines.

• Support ISO internal and external audits related to employee competence, training records, and HR documentation.

• Follow up on audit findings and corrective actions until closure.

People Experience — 40%

• Plan and implement employee engagement, well-being, culture, and recognition programs.

• Organize employee activities, company events, and internal campaigns.

• Develop employee communications across appropriate channels.

• Gather and analyze employee feedback to improve the employee experience.

• Support employee relations activities and help address workplace concerns appropriately.

• Promote organizational values, collaboration, inclusion, and a positive working environment.

• Track participation, engagement, feedback, and program effectiveness.

• Lead or support HR projects related to Talent Management, Performance Management, Culture,

• Employer Branding, HR Digitalization, and Organization Development.

General Administration — 15%

• Oversee the overall orderliness, readiness, safety, and professional appearance of the office.

• Coordinate office management, facilities, maintenance, office services, and workplace support.

• Manage vendors, service providers, contracts, quotations, purchase requests, and service quality.

• Monitor office supplies, equipment, meeting rooms, common areas, and workplace facilities.

• Coordinate office events, meetings, visits, and other administrative arrangements.

• Identify and resolve workplace issues to ensure smooth daily operations and a positive employee experience.

• Support office safety, emergency preparedness, and relevant workplace compliance requirements.

• Perform other HR and administrative responsibilities as assigned.

Qualifications

• Bachelor's degree or higher in Human Resources, Organization Development, Psychology, Business Administration, or a related field.

• At least 3–5 years of experience in HRD, Learning & Development, Employee Experience, Employee Engagement, or related HR functions.

• Experience in general administration, office management, facility coordination, or vendor management is preferred.

• Knowledge of Performance Management, Competency Development, Career Development, and Organizational Development.

• Experience with Department of Skill Development submissions and ISO audits is an advantage.

• Strong project management, communication, presentation, coordination, and analytical skills.

• Able to manage multiple projects and work effectively with employees, managers, vendors, auditors, and government officers.

• Good command of Microsoft Office and workplace English.

• Experience with LMS, HR systems, data analytics, digital communication, or AI tools is an advantage.

What We Are Looking For

• Passionate about developing people and improving the employee experience.

• Proactive, creative, service-minded, and highly organized.

• Able to balance strategic HR initiatives with hands-on execution.

• Detail-oriented, particularly in compliance, documentation, and office operations.

• Accountable and able to follow through on projects and issues until completion.

• Comfortable working across functions and engaging with employees at all levels.

Why Join Us?

This role offers broad exposure across People Development, Employee Experience, Organizational Development, and workplace management. You will have the opportunity to shape how employees learn, perform, connect, and experience the organization—while building a strong foundation for future growth in HRD, OD, Employee Experience, or HR Business Partnering.