Job Title:

Service Design Consultant

Role Overview

The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.

Key Responsibilities

Provide operational support / service design for digital products and platforms

• Analyze and triage product issues, defects, and enhancement requests

• Coordinate with Engineering, QA, and IT teams for issue resolution

• Support release activities, UAT, and post-release monitoring

• Maintain product documentation, FAQs, and support knowledge base

• Track incidents, defects, and service requests through ticketing tools

• Prepare product performance and issue reports for stakeholders

Qualifications & Skills

• Bachelor's degree in IT, Engineering, Business, or related fields

• 2-5 years of experience in product, application, or system support

• Basic understanding of SDLC, Agile, and digital product lifecycle

• Strong analytical and communication skills

• Experience with Jira, ServiceNow, or similar tools

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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