Job Description

• Develop customer research from beginning: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis
• Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns
• Present convincing research results and engagement project / campaign for all level staff members
• Work closely with all stakeholders for driving more engagement with our customers and more usage/profitability
• Collaborate with the data analytics team in order to extract customer insights and deliver customer engagement projects/campaigns
• Drive customer engagement with research results and data analysis

Qualifications

• Proficient in Thai
• Experience performing customer research to understand customer needs and behaviors
• Strong analytical skills and a demonstrated ability to use data to drive decision making for more customer engagement
• Outstanding written and oral communication skills both Thai and English with strong personal presence, and being able to communicate concepts and ideas to stakeholders at all levels
• Able to influence decision-making at all levels within an organization, and in a variety situations
• Passionate about mobile user experience with an obsessive attention to detail

Work Location: True Digital Park