Position Summary:
Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers. Builds and maintains effective long-term relationships for an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and closes new sales opportunities. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account; may conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.
What you bring to the role:
Supervises support level employees. Sets day-to-day operational objectives for the team. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders. Receives predetermined work assignments that are subject to moderate level of control and review. Decisions have immediate impact to work group.
Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes. Sets day-to-day operational objectives for the team to ensure task completion. Assignments are largely established in accordance with schedules and deliverables.
Contributes to the development of processes and procedures and ensures that employees operate within these guidelines. Can make exceptions to some but not all processes and procedures.
Thorough knowledge of department processes. Point person to resolve issues elevated by support personnel. High School Diploma or equivalent experience required. Four year college degree not required but strongly preferred. Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

• This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.