At Ignite Idea, we specialize in delivering cutting-edge Digital Transformation, CRM, and customer-centric solutions that transcend conventional methods. With a keen focus on Salesforce, Adobe Document Cloud, Odoo ERP Implementation, and a myriad of other innovative technologies, we offer comprehensive expertise that extends beyond mere implementation.

Job Description :

We are seeking a skilled Business Analyst who specializes in Customer Relationship Management (CRM) using Salesforce Sale Cloud and Customer Service using Service Cloud to be a part of our team. The ideal candidate will have experience in manage customer expectation , understand how to ask the questions with the customer for getting the requirement, analyzing customer requirement and how it could map with salesforce functionality.

The Business Analyst will be responsible for working closely with cross-functional teams, including sales, marketing, and IT, to ensure our CRM system meets the needs of our customers.

Responsibilities :

• Collaborate with stakeholders to identify business needs and translate them into technical/business requirements.
• Develop a high-quality documentation (business requirement document, functional specification, etc.) for customer sign-off.
• Manage project timelines, budgets, and resources to ensure successful delivery of projects.
• Support in end-to-end salesforce project implementation.
• Ensure that best practices are followed throughout the development process.
• Perform code reviews and ensure that development standards are met.

Job Qualification :

• Experience in Software or Application Development.
• Experience in Salesforce product (Sales Cloud / Service Cloud) and implementation for 1+ years.
• Strong knowledge of Salesforce Configuration and Functionality.
• Strong communication and interpersonal skills.
• Demonstrate initiative and self-motivation, to deliver a high-quality work.
• Be able to work independently.
• Good written in English
• Any Salesforce Certification is a plus.
• Any Industry Knowledge (for Sales and Customer Services) is a plus.
• Communication in English is a plus.

Employee Benefits :

• Life Insurance           
• Accident Insurance                      
• Health Insurance (OPD/IPD)               
• Critical Illness Insurance                
• Dental Treatment    
• Support for Education and Certification
• Vacation Leave/Special Occasion Leave