T&T Senior Consultant - Operations, Industry & Domain Solutions (Financial Services Banking) - TH/MY

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work – specifically in the areas of cost optimizations and/or reductions.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

• Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with senior stakeholders.
• Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
• Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
• Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

• Tertiary qualification in a business, or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.
• Min. 6 years and above of professional experience in a transformation or consulting role.
• Experience in affluent banking and/or wealth management, retail banking. The ideal candidate will have a deep understanding of Affluent Banking and/or Wealth Management, with proven experience in delivering exceptional service and strategic solutions tailored to affluent client needs.
• Knowledge of affluent banking and wealth management operations is highly desirable
• With good experience leading business model design and implementation in areas of financial modelling, Operational Excellence (Opex), productivity and efficiency programs, etc.
• Demonstrate experience & expertise across one or more of the following key functional responsibilities within Banking:
  
  • Customer Strategy
    • Conduct benchmarking to develop competitive Customer Value Propositions (CVP).
    • Design and optimize customer journeys and profiles to enhance client experiences.
  • Marketing
    • Drive marketing strategies to promote banking products and services effectively.
  • Product and Pricing
    • Innovate and develop new products and services tailored to affluent client needs.
    • Formulate finance and pricing strategies to maximize profitability.
  • Planning and Execution
    • Develop and execute business and operations plans aligned with strategic goals.
    • Create and implement sales and service operating models to improve efficiency.
    • Lead testing and piloting initiatives to ensure successful rollout of new offerings.
    • Provide training and facilitate knowledge transfer to teams for seamless implementation.
    
    

• Proven experience effectively prioritising workload to meet deadlines and work objectives.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.