Position Summary:

•To check the completeness and accuracy of document scanning to system and documents keeping into strong room such as facility and security documents including redemption and cancellation of all customer’s document file.

•To check and escalate to respective department for all documents pending return to custodian.

•To reconcile and check for document retention and reconcile the number of unsecured loan document are kept at IRON Mountain to ensure that the number of documents is tally.

Primary Duties and Responsibilities:

Key Summary:

• To check the process of document scanning to system for the facility and security documents and physical collateral of customers, and the process of document keeping in strong room
• To check and approve the transaction lodging document in CDMS.
• To check that all documents which are pending return to custodian, was follow up timely and regularly.
• To check physical collateral checking process to ensure that no document is missing for instance generate CDMS report and physical checking.
• To check and monitor for service provider (IRON Mountain) which provide service for retention and manage and reconcile the number of unsecured loan document are kept at IRON Mountain to ensure that the number of documents is tally.
• To work actively to meet SLA turnaround time for daily processes.

Compliance/Quality Control:

• Ensure compliance with Bank ’s policies and procedures and, operational control.
• Implement and maintain established policies and service standards for the section.
• Check and monitor all activities in DCC and monitor check list.

Project Management/Continuous Improvement

• Participate / initiative opinion to change, improve any activities or process to improve productivity and efficiency.

2.Customer service management

• Ensure that efficient and quality service is rendered to customers as per the Service Level Agreement.
• Ensure that customer operational problems, complaints and queries are resolved promptly and satisfactorily
• Analyst feedback received from internal and external customers and devise action plans to improve customer service.

3. Human Resource Management

• Proactively manage resource requirements to ensure compliance with SLAs and workload balancing.
• Ensure that workload is evenly distributed among the teams and staffs are optimally deployed.
• Help to identify training needs of the staff and ensure they attend the relevant training programs.
• Guide staff on job performance on a regular basis and inform staff for any new process and procedure.

4. Communication

• Communicate corporate goals, objective and policies to staff.
• Keep staff updated on new business initiatives to be undertaken by the Bank and discuss any impact it will have on the Section’s operation.
• Conduct regular meeting/update sessions to update staff on policy changes, resolve work-related issues and brainstorm/discuss suggestions for process improvement.
• Ensure a conductive environment for the dissemination and exchange of information within the Section.
• Solicit feedback from staff on the various areas of responsibilities.

Key Result Areas (KRA) :

• Zero error in transaction processing and comply with bank policy and regulation.
• Meet SLA turnaround time for daily processes.
• Ensure that transaction performing comply with procedure, credit policy, valuation policy and risk control.

Experience and Background Requirements:

• At least 3 years of relevant banking experience in credit related operation functions.
• Additional experience in credit operation, administration, branch operations and Custodian operations is an advantage.
• Good working knowledge and experience in credit related operations and procedures and risk control measures.

Educational Requirements:

• Bachelor’s degree in economics or Business Administration.

หมายเหตุ ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.