Responsibilities:

• Customer Journey Mapping:

  • Map end-to-end customer journeys, identifying touchpoints and gaps in the experience.
  • Use journey maps to highlight opportunities for improvement.

• Service Blueprinting:

  • Design detailed service blueprints, showcasing the interaction between customers, employees, and technology.
  • Optimize operational processes to enhance the service delivery.

• UX Design:

  • Create wireframes, prototypes, and user flows for digital products.
  • Design user interfaces and crafting intuitive interactions.
  • Ensure designs are accessible, inclusive, and responsive across devices.

• User Research and Usability Testing:

  • Conduct user interviews, surveys, and usability testing to gather insights.
  • Analyze user behavior, needs, and pain points to inform design decisions.
  • Plan and execute A/B testing, usability sessions, and analytics reviews.
  • Iterate on designs based on data-driven feedback and user input.

• Stakeholder Collaboration:

  • Facilitate workshops with stakeholders to co-create solutions.
  • Work with cross-functional teams, including PO, PM, Developer, Marketing, Sales, and Customer support, to align on service objectives and Design.

Key Deliverables:

• Customer insight reports and recommend action items.
• User personas, journey maps, and empathy maps.
• Wireframes and high-fidelity prototypes.
• Service blueprints.

Skills and Qualifications:

• Education:
  Bachelor’s or Master’s degree in Product Design, Human-Computer Interaction (HCI), Psychology, or related fields. Business Administration or Marketing (with experience in customer-centric roles).

• Technical Skills:

  • Design Thinking Tools & Technique
  • Proficiency in design tools like Figma, Sketch, Adobe Creative Suite, and prototyping tools.
  • Familiarity with usability testing platforms and service design methodologies.

• Soft Skills:

  • Strong problem-solving and critical thinking.
  • Excellent communication and storytelling skills to convey ideas effectively.
  • Collaborative mindset with the ability to work across departments and levels.

Experience:

• Years of Experience:

  • 2+ years of professional experience in UX design, service design, or related roles.

• Industry Exposure:

  • Experience in any industry, financial services as a plus.

• Project Portfolio:

  • A diverse portfolio showcasing successful UX and service design projects.
  • Examples of user journey maps, wireframes, prototypes, and service blueprints.

• Collaboration Experience:

  • Proven ability to work with cross-functional teams, including developers, marketers, and customer support.

• Continuous Learning:

  • Evidence of staying current with UX and service design trends through conferences, webinars, or personal projects.

Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.

(https://krungsri.com/b/privacynoticeen)

Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

**Only shortlisted candidates will be contacted"

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