Responsibility:

Workshop Dispatching & Time Control

Oversee job dispatching and technician allocation based on skill matrix and work complexity.

Balance workload across heavy, light, and urgent jobs to meet SLA and avoid bottlenecks.

Ensure technicians are assigned to suitable work types (engine, electrical, EV, transmission, suspension).

Maintain and enhance skill mapping to minimize allocation errors and improve job accuracy.

Plan daily and weekly workload based on manpower availability and workshop capacity.

Labour Time & Productivity Management

Monitor standard labour hours (Sold/ Productive Hours) and ensure alignment with actual technician performance.

Control workshop productivity, efficiency, and effectiveness to achieve company benchmarks.

Identify root causes of low productivity (e.g., part delay, inaccurate diagnosis, improper job allocation) and implement corrective actions.

Reduce lost time and idle time by improving workflow and repair processes.

Track job completion rate and technician performance on a daily and weekly basis.

Repair Quality Management

Lead and supervise QC processes across all repair stages: Pre-QC, In-Process QC, and Final QC.

Ensure repairs comply with OEM guidelines, Technical Manuals, WIS/ASRA, TIPS, and safety standards.

Audit and validate high-risk repair work (engine, electrical systems, hybrid/EV, chassis, safety systems).

Investigate repeat repair incidents and implement preventive measures to eliminate recurrence.

Process & Standard Compliance

Develop and maintain workshop QC procedures aligned with Mercedes-Benz standards.

Verify accuracy of repair documentation and system input in DMS / Xentry.

Establish and enforce Work Instructions, Checklists, and Quality Standards for Service Advisors and Technicians.

Ensure proper use of special tools and diagnostic equipment to maintain repair precision.

Quality Analysis & Continuous Improvement

Analyze quality performance indicators (CSI, Repeat Repair Rate, Diagnosis Accuracy, First Fix Rate).

Prepare weekly and monthly quality reports for management review.

Lead root cause analysis and propose process improvements to enhance workshop performance.

Drive ISO and 5S implementation within the service and technical teams.

Team Management & Capability Development

Lead QC, Foreman, and Technician teams involved in repair quality operations.

Develop technical competency plans in areas such as diagnosis, EV systems, and safety practices.

Collaborate with Training Department to enroll staff in Mercedes-Benz Certified Training programs.

Customer Satisfaction

Validate repair quality before vehicle delivery to ensure 100% compliance.

Support Service Advisors on complex cases, warranty claims, and situations requiring technical explanations.

Handle quality-related complaints and ensure fast and accurate resolution.

Coordinate with CRM/Frontline teams to close customer complaints within SLA.

Specification:

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.

Minimum 5–7 years of experience in automotive repair, workshop operations, or quality control.

Prior experience supervising technicians or managing workshop repairs in a European car service center, especially Mercedes-Benz, is an advantage.

Knowledge of diagnostics systems and EV/Hybrid technology is highly desirable.

Strong technical knowledge of automotive systems including engine, electrical, chassis, and safety systems.

Proficient in problem analysis and root cause investigation.

Effective leadership, team management, and coaching skills.

High attention to detail with a strong focus on repair accuracy and safety standards.

Service-minded with the ability to communicate technical information to customers clearly.

Proficient in using Xentry, DMS, and related diagnostic or service systems.

For more information, please contact:

Khun Kanan

Tel:

06•-•••-•900

Line ID: hr.benztp

Email:

• @thonburi.com