Key Responsibilities May Include:

• Standards & Specifications

• Coordinate with relevant internal and external stakeholders to define and issue standards for raw materials and finished products, in alignment with

Brambles' guidelines

, sound engineering/scientific principles, applicable Thai regulations, and business operating conditions.

• Maintain a controlled

Specifications Library and ensure timely updates and version control.

• Training, Communication & Change Management

• Develop documentation (procedures, work instructions, visual aids, training material) and conduct training for internal and external stakeholders on defined material/product standards including any business related and effective usage principles.

• Lead communication plans and implementation for changes in standards, processes, and inspection criteria; ensure adoption and compliance in field operations and suppliers.

• Incoming & Final Acceptance (Inspection & Testing)

• Design and implement inspection and acceptance procedures for raw materials and finished products within CHEP Thailand, aligned with Brambles' guidance and external best practices.

• Establish statistically sound sampling plans

, inspection points, and acceptance criteria; monitor first-pass yield and nonconformance trends.

• Lead quarantine process and track issue resolving to resume material and finished products usage

• Quality Assurance, Control & CAPA

• Monitor quality performance, collect critical data

, and drive problem-solving and corrective/preventive actions (CAPA)

with cross-functional teams to reduce the impact of quality issues.

• Participate in resolving or disposition of nonconforming material and products; also lead robust root-cause analysis (e.g., 8D, Fishbone, 5-Why).

• Supplier and Service Center Quality Management

• Audit, coach, and continuously develop suppliers and service centers to maintain and elevate quality management processes; ensure adherence to defined standards.

• Set and track supplier and service centers quality KPIs (e.g., PPM, on-time CAPA, audit scores), and partner with Procurement on claims and recovery (data-backed).

• Data, Analytics & Reporting

• Build and maintain monthly quality KPI dashboards (internal and external),

Trend Analysis reports, and

Supplier/Service Centers Quality reports.

• Maintain the

Risk Register and document quality improvement plans; use analytics to identify patterns, predict risks, and prioritize interventions.

• Complaint Management (Internal & External)

• Act as the primary owner to lead, respond and coordinate stakeholders for effective management of customer and internal complaints

; ensure timely investigation, communication, and closure.

• Lead and track complaint root causes

, corrective actions, and recurrence prevention.

• Compliance, Regulatory & Audit

• Ensure compliance with local regulations

, customer requirements, industry standards, and Brambles' policies.

• Plan and execute internal audits and support both internal and external certifications

• Risk Management

• Identify, assess, and maintain mitigation plans for quality risks across the supply chain; keep the

Risk Register current.

• Lead proactive risk reviews (e.g., for material variability, process changes, supplier transitions, seasonal effects, customer satisfaction).

• Continuous Improvement

• Analyze, develop, and propose quality improvement programs across relevant operational factors and appropriate monitoring processes with suppliers and internal teams.

• Leverage

Lean/Six Sigma tools to reduce waste, improve throughput, and lower

Cost of Quality while aligning with Brambles' sustainability goals.

• Systems, Documentation & QMS

• Build and evolve quality systems and keep documentation current

, ensuring effectiveness within the function and across interfacing departments.

• Own document control, records retention, and digitalization opportunities for inspection data, traceability, and reporting.

• Cross-Functional Collaboration

• Collaborate with Operations, Procurement, Logistics, Customer Service, Engineering, and Commercial teams to embed quality in daily execution and strategic decisions.

• Provide quality input to S&OP

, supplier selection, product design/changes, and service center processes.

• Customer Focus

• Oversee the rapid resolution of customer complaints, ensuring the delivery of sustainable, long-term solutions that enhance customer satisfaction.

Translate the sound voice of the customer into actionable strategies that improve product performance and quality metrics

Qualification

• Bachelor's degree in Engineering/Science or related field; advanced degree a plus.

• 5-8+ years in quality management across manufacturing, repair/service, or supply chain environments.

• Familiarity with statistical sampling plans

SPC

MSA

, and root-cause tools

• Experience with

ISO 9001

QMS; exposure to sustainability/ethical sourcing standards is beneficial.

• Lean/Six Sigma or other well-known continuous improvement practice experience preferred.

• Strong data skills (Excel/Power BI or similar); proficiency in Thai and good English.

Strong stakeholder management; able to lead cross-functional CAPA and supplier development.

Why Join Us

Opportunity to shape quality standards across a national supply chain network.

Exposure to cross-functional and regional stakeholders.

Drive meaningful improvements in customer experience, operational excellence, and sustainability outcomes.