ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Recruitment, Leadership Skill

ประเภทงาน:

งานประจำ

• Retail Operations & Performance.
• Oversee daily operations across all YVIS retail stores, ensuring smooth operations and consistent execution of company standards.
• Set and monitor sales targets, KPIs, manpower requirements, and operational budgets for each location.
• Monitor daily, weekly, and monthly store performance and identify opportunities to improve sales and productivity.
• Analyze performance by store, product category, campaign, and staff to identify trends and areas for improvement.
• Conduct regular store visits to evaluate sales performance, service quality, cleanliness, operational standards, and overall store condition.
• Develop, implement, and continuously improve retail SOPs, policies, and operating processes.
• Identify operational issues and root causes and implement corrective actions.
• Ensure stores operate efficiently while maintaining appropriate cost and manpower levels.
• People & Customer Experience.
• Lead, coach, and manage the retail team, including Retail Operation Associate, Senior Staff, and Sales Associates.
• Work closely with HR on manpower planning, recruitment, onboarding, scheduling, performance management, and employee development.
• Ensure each store has appropriate staffing levels based on traffic, sales performance, and business requirements.
• Establish clear performance expectations and KPIs for store teams.
• Conduct regular performance reviews, coaching, and development conversations.
• Develop incentive and recognition programs that support sales performance and employee engagement.
• Conduct and oversee training on product knowledge, customer service, selling techniques, and retail standards.
• Monitor customer feedback and complaints and implement improvements where recurring issues are identified.
• Visual Merchandising & Store Presentation.
• Collaborate closely with the Visual Merchandising team to ensure strong execution across all retail locations.
• Ensure store layouts, signage, displays, and product arrangements align with campaign direction and collection themes.
• Maintain consistent brand presentation across stores.
• Monitor product rotation and presentation to maximize product visibility and sales opportunities.
• Identify store presentation issues and coordinate corrective actions with VM, Creative, and store teams.
• Commercial Performance & Cross-Functional Coordination.
• Work closely with Merchandising & Planning to manage store assortment, stock allocation, replenishment, and product availability.
• Monitor fast-moving, slow-moving, and out-of-stock products and recommend appropriate actions.
• Collaborate with Marketing on retail campaigns, promotions, customer activities, and in-store activations.
• Coordinate with Warehouse to ensure timely stock replenishment, transfers, and inventory accuracy.
• Work with relevant teams to ensure stores are fully prepared for product launches and major campaigns.
• Identify high-performing stores, teams, products, and initiatives and replicate best practices across locations.
• Provide management with regular retail performance reports, insights, risks, and recommended actions.
• Inventory & Operational Control.
• Ensure appropriate inventory levels are maintained across all stores.
• Monitor inventory accuracy, stock discrepancies, shrinkage, and stock-count results.
• Ensure proper execution of stock receiving, transfers, returns, exchanges, and stock-count procedures.
• Work with Warehouse and Merchandising teams to resolve inventory issues and improve stock availability.
• Ensure stores comply with cash handling, POS, inventory, discount, and company control procedures.
• New Store Openings & Expansion.
• Lead the end-to-end operational planning and execution of new store openings, relocations, renovations, and retail expansion projects.
• Coordinate with Business Development on site requirements, lease timelines, mall requirements, and opening schedules.
• Work with Creative and Visual Merchandising teams to ensure store design and presentation reflect the YVIS brand identity.
• Coordinate contractors, vendors, fixtures, equipment, signage, systems, and operational requirements.
• Develop store-opening timelines and readiness checklists and ensure all responsible teams deliver according to schedule.
• Plan manpower requirements and oversee recruitment, onboarding, and training before store opening.
• Coordinate inventory allocation and ensure products, equipment, packaging, systems, and operational materials are ready before launch.
• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
• 5+ years of experience in retail operations, with experience managing multiple stores preferred.
• Experience in fashion, lifestyle, beauty, jewelry, or consumer retail is an advantage.
• Proven experience managing and developing retail teams.
• Strong commercial mindset with the ability to analyze sales and operational performance.
• Strong leadership, coaching, and problem-solving skills.
• Excellent organization and cross-functional coordination skills.
• Comfortable working with retail KPIs, budgets, and performance reports.
• Proficient in Microsoft Excel or Google Sheets.
• Able to travel regularly between stores.
• Flexible to support major launches, store openings, campaigns, and urgent retail situations when required.