• Responsible for handling Preflight tasks, such as scheduled and Adhoc retimes and cancellations notifications, eliminating double bookings, notifying guests on balance owing bookings and removing hold and declined bookings
• Handle on Swap Aircraft following Allocation received and manage on notification /overbooking
• To take incoming enquiries, complaints and questions from Stations who have reach the Preflight team via : Group chat, telephone etc
• To audit notification from automation system and proceed manual notification.
• To use agreed guidelines or procedures, to attempt to resolve the guest's queries or concern in a professional manner
• To work to agreed productivity and targets set by the Management Team
• To escalate any unresolved issues which cannot be completed within the agreed procedures to Superior
• To proactively suggest areas of improvement to Superior 9) To ensure Preflight agents are fully trained or aware / informed in response to handle any Adhoc tasks or procedural changes

Qualifications:

• Bachelor's Degree in any flied
• Good communication both written and spoken English
• Good Thai & English communication skill on speaking, listening and writing.
• Team work and oriented.
• Able to work in shift rotation and flexible to work overnight.
• Have working experience in airline or travel agency will be advantage.