1 - 3 of 3 job positions
for keyword senior customer service representative
Upload your resume Our AI will read it and recommend you best jobs
Skills:
Market Research, Research, English
Job type:
Full-time
Salary:
negotiable
- New and existing client service leader: Will be the main service person for newly won strategic client and current set of subscribers. Manage the day-to-day relationship with a specific portfolio of Consumer Panel Service Clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation.
- To act as a Consumer Panel Service Subject Matter Expert within the local TH market and join Sales to pitch new clients. You will be mostly responsible for showcasing t ...
- CPS Thought leadership and analysis consultant: Will be the key person to provide the Thought Leadership of TH part for those cross category and general understanding.
- Will play the consultant/coach role for local Client Service team and business partners to turn to for doing CPS analysis.
- Will work with local Client Service team to work out the Best Practice of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice.
- Leader and escalation point for CPS product related questions: Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between Client Service team and Product/Operation team.
- Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account Commercial lead / Consultant to explain the data challenge to clients.
- Qualifications At least a Bachelor's Degree, preferably in business.
- 3+ years work experience, preferably within analytics and insights or market research (Consumer Quantitative Survey), as well as Consumer Panel Data Service experience.
- Knowledge of the Consumer-Packaged Goods (CPG) industry.
- Knowledge of research techniques and methodologies, consumer panels (Home Panel) in particular would be an advantage.
- Excellent analytical skills.
- Excellent communication and presentation skills.
- An ability to work independently and in a team.
- Good interpersonal skills are a must.
- Native Thai language speaker.
- Fluent in spoken and written Business English.
- Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.
8 days ago
Job type:
Full-time
Salary:
negotiable
- จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
- มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
- มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
- มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
- มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
- มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
- ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
- บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
- สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
- ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.
3 days ago
Job type:
Full-time
Salary:
negotiable
- Proficiency in Thai language (spoken and written).
- Strong communication and problem-solving skills.
- Ability to work onsite in TP Bangkok.
- Willingness to work on rotational shifts, including weekends and public holidays.
- Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
- Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
- Provide accurate information, resolve issues, and ensure customer satisfaction.
- Escalate complex issues to relevant teams when necessary.
- Maintain a professional and empathetic approach in every interaction.
- Achieve individual and team performance targets.
- Follow company policies, procedures, and quality standards.
12 days ago
Send me latest jobs forsenior customer service representative
Senior Customer Service Representative - General Job Description and duties.
Overview:A Senior Customer Service Representative is responsible for providing excellent customer service to clients and customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be able to provide accurate information and solutions to customers in a timely manner.
Common Responsibilities:
Respond to customer inquiries:
Senior Customer Service Representatives must be able to respond to customer inquiries in a timely and accurate manner.
Resolve customer complaints:
Senior Customer Service Representatives must be able to resolve customer complaints in a timely and professional manner.
Provide customer support:
Senior Customer Service Representatives must be able to provide customer support and assistance to customers.
Maintain customer records:
Senior Customer Service Representatives must be able to maintain accurate customer records.
Monitor customer feedback:
Senior Customer Service Representatives must be able to monitor customer feedback and provide feedback to management.
- 1