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Experience:

1 year required

Skills:

Assurance, Meet Deadlines

Job type:

Full-time

• Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs).
• Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination.
• Effectively manage and maintain employee work shifts and rosters.
• Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines.
• Perform other duties as assigned.
• Requirements: Bachelor's degree in any field.
• 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring.
• Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends.
• Excellent analytical and investigative skills with a problem-solving mindset.
• Ability to work effectively both within a team and across departments, and to provide guidance to achieve shared goals.
• Quick thinker with the ability to handle unexpected situations efficiently.
• Able to work under pressure and meet deadlines.
• Strong interpersonal and communication skills suitable for collaborative environments.
• Self-motivated, detail-oriented, and eager to take on new challenges and solve diverse issues.
• Able to work in shifts (5 days per week; off days may not fall on weekends; working hours 09:00 AM - 06:00 PM).
• Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables).