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Skills:

Salesforce, Creativity, English

Job type:

Full-time

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Experience:

3 years required

Skills:

Social Media Management, English, Thai

Job type:

Full-time

• AI-Driven Content Creation: ใช้เครื่องมือ AI (เช่น ChatGPT, Claude, Midjourney, Canva AI) ในการคิดแคปชัน, เขียนบทความ, สรุปข้อมูล และสร้างภาพประกอบ เพื่อเพิ่มประสิทธิภาพในการผลิตคอนเทนต์.
• Social Media Management: วางแผนและดูแลตารางการโพสต์บนแพลตฟอร์มต่างๆ (Facebook, TikTok, IG, LinkedIn) ให้มีความสม่ำเสมอและตรงกลุ่มเป้าหมาย.
• Strategy & Trends: ติดตามเทรนด์ Social Media และเครื่องมือ AI ใหม่ๆ เพื่อนำมาปรับใช้กับกลยุทธ์ของแบรนด์อยู่เสมอ.
• Community & Engagement: ตอบโต้กับผู้ติดตามด้วยภาษาที่เป็นธรรมชาติ (Human Touch).
• Performance Analysis: วิเคราะห์ข้อมูลหลังบ้าน และนำ Data มาปรับปรุง Prompt หรือแนวทางการทำคอนเทนต์ให้ดียิ่งขึ้น.
• Collaboration & Ad-hoc Tasks: ร่วมมือกับทีมงานในโปรเจกต์พิเศษ และ ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย เพื่อสนับสนุนเป้าหมายรวมของทีม.
• มีประสบการณ์ด้าน Social Media Marketing หรือ Content Creator 3 ปีขึ้นไป.
• AI Proficiency (สำคัญ): มีทักษะในการเขียน Prompt (Prompt Engineering) ที่ดี สามารถสั่งงาน AI ให้ได้ผลลัพธ์ที่ตรงใจ (ทั้งงานเขียนและงานภาพ).
• มีความเข้าใจในจริยธรรมการใช้ AI (AI Ethics) และลิขสิทธิ์.
• สามารถใช้เครื่องมือพื้นฐานได้ เช่น Canva, CapCut หรือ Adobe Creative Cloud (AI Features).
• มีทักษะการเล่าเรื่อง (Storytelling) ที่ดี เพราะ AI คือเครื่องมือ แต่คุณคือผู้กำกับ.
• รักการเรียนรู้เทคโนโลยีใหม่ๆ และปรับตัวไว.
• รูปแบบการทำงาน Hybrid Working (เข้าออฟฟิศสลับ Work from Home)
• กองทุนสำรองเลี้ยงชีพ (Provident Fund)
• โบนัสประจำปี (ตามผลประกอบการ)
• พิจารณาปรับเงินเดือนประจำปี (ตามผลการปฏิบัติงาน)
• กิจกรรมพัฒนาบุคลากรและการฝึกอบรม (Training & Development)
• กิจกรรมท่องเที่ยวประจำปี (Company Outing)
• ตรวจสุขภาพประจำปี
• วันหยุดพักผ่อนประจำปี
• ประกันสังคม.

Experience:

4 years required

Skills:

Creativity, Biddable Media, SEM

Job type:

Full-time

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise..
• Reporting of the role.
• This role reports to the Head of Biddable Search.
• Get to work in a truly integrated team handling 360 aspects for a brand.
• Will work closely with the leading publishers such as Google & Facebook.
• Will be exposed to Programmatic.
• Measures of success -.
• Understood the complete biddable media scenario on client s business, e.g. Search, Facebook, etc.
• Handled day to day tasks / requirement effectively.
• Optimized implementation in all biddable media platforms.
• Recommended and implemented best practice.
• Explored and executed an innovation in one of the biddable media platforms.
• Exceed client expectations in terms of biddable media implementation.
• Create a road-map for the next year.
• Diagnose a client s current situation their objectives.
• Develop Media proposals in line with client needs.
• Use Neo proprietary tools to understand consumer behaviors and then develop strategies and/or opportunities accordingly.
• Grow strong relationships with all relevant contacts client side including Senior Management.
• Work with client teams to ensure that retainer and project based work is implemented efficiently and to the expect standards/deadlines.
• Ensure SEM efficiencies are made by the proper use of tools and integration.
• Continuously working with the client and 3rd party teams to develop and implement tactics and content marketing initiatives.
• Allocate clients budgets to maximise the client s return on investment.
• Constant focus and optimisation on improving performance based metrics such as CTR, Avg CPC, CPA, etc.
• Be competent in spotting and driving opportunities for existing clients.
• Work with Senior Management on new business & award entries.
• Manage revenue and finance process.
• Work with Senior Management to address goals and KPIs.
• Be competent at keeping an internal WIP document up to date.
• Ensure team members are completing work on time.
• Ensure all SEM output is SOX compliant and timesheets are completed accurately.
• Provide on the job training, coaching and mentoring to Search Executive/Assistant.
• Conduct performance reviews with Search Executive/Assistant where relevant in accordance to Neo processes and timelines.
• Provide timely feedback to ensure all search deliverables are of a high-quality.
• Assist in the recruitment of new Search Managers, Executives or Assistants.
• Minimum 4 years of SEM experience, ideally with strong operational track record.
• Extensive usage and knowledge of analytical packages e.g. Google Analytics, or Omniture.
• Strategy and implementation of client campaigns across the following platforms: Google AdWords, DoubleClick, Bing Ads, YouTube Ads, Facebook and Instagram Ads.
• Strategic knowledge and implementation of SEO tactics is added advantage.
• Consultative skills with a passion of making the complex simple.
• Proficient in Microsoft Office with a strong focus on Excel (vlook ups, pivot tables, IF functions).
• Account and team management experience.
• A demonstrably high level of initiative and resourcefulness.
• Excellent administrative and organisational skills, with strong presentation skills.
• Attention to detail with high levels of accuracy.
• Ability to cope with conflicting demands and to prioritise tasks.
• Ability to support others in problem solving.
• Google Analytics and AdWords Individual Qualifications.
• Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.