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for keyword พนักงานดูแลด้านสินค้าและบริการ
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Experience:
2 years required
Skills:
Good Communication Skills, Service-Minded, Problem Solving, Thai, English
Job type:
Full-time
Salary:
฿18,000 - ฿25,000, negotiable
- Upload and maintain product details, images, and descriptions on e-commerce platforms (Lazada, Shopee, TikTok, LINE MyShop)..
- Ensure product pages are accurate, complete, and optimized for customer purchase decisions..
- Respond to customer inquiries across all channels (chat, phone, marketplace messages)..
- Monitor service scores and customer reviews to maintain official store standards..
- Prepare quick replies, FAQs, and SOPs for customer service operations..
- Manage and train part-time CS admins; maintain scheduling and quality checks..
- Create customer orders in the system and prepare monthly customer insight reports..
- Support customer retention activities (customer database, segmentation, loyalty program)..
- Thai nationality; Bachelor s degree in a related field..
- 2-3 years experience in Customer Service, preferably in e-commerce..
- Basic English communication skills..
- Good Excel/Google Sheets competency (formulas, pivot, data handling)..
- Strong communication, service mindset, attention to detail, and ability to multitask in a fast-paced environment..
4 days ago
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