Key Responsibilities:

• Policy, Procedure and Compliance Development: Develop and maintain policies and procedures related to customer satisfaction on product quality, safety, and legal compliance. Communicate these policies effectively across the organization and provide training and guidance to employees and suppliers involved in product trends, market trends and product satisfaction from customers
• Product Testing: Planning and Collaborate for On shelf product testing of all Own Brand and fresh food to maintain consistency quality and ensure consumers satisfaction after launch (product lifecycle). Feedback the result and provide consultation to Own Brand or Product Development team for further improvement.
• New Recipe Testing and Refinement: Participate in product ideation of Own Brand products and Fresh Food, Collaborate with Own brand team, buyers and supplier to develop and implement product testing based on consumer needs, market trends, and competitive analysis. Conduct and communicate product performance evaluations and customer feedback to drive continuous improvement.
• Customer complaint and Analysis: Conduct thorough investigations of customer complaints, gathering all necessary information and collaborating with relevant parties (e.g., Customer, buyers, Operations, Legal) to identify the root cause of the complaint. Analyze complaint trends and patterns to identify recurring issues and recommend proactive measures to prevent future complaints.
• Lead and motivate: Lead teams with a proactive approach, utilizing effective communication and collaboration strategies, to diligently drive and inspire their collective efforts towards key performance indicators (KPIs) and delivering exceptional results that enhance and elevate the overall customer experience within the specific product category.
• Manage People routine: Undertake the responsibility of overseeing and coordinating people management within the team. Optimizing the performance of the team through performance evaluation, coaching, and skill development initiatives. Actively involved in the recruitment process, select exceptional candidates who possess the necessary skills, knowledge, and cultural fit to contribute to the ongoing success to grow categories

Qualifications:

• Bachelors degree in R & D Research & Development or related field i.e. Food Science, Food Technology
• Masters degree in business is preferable
• At least 5-8 years of experience / background in product development especially in Retail would be a BIG plus
• Business and operation acumen
• Product innovation/ Customer trends
• Influencing and presentation skills
• Excellent communication
• Strong analysis and critical thinking
• Ability to manage multiple priorities in a fast-paced environment
• Good communication in English
• Understand clearly of end-to-end production process and able to set up and provide consultation and recommendation about production line

Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand

“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”