1.Solution Engineer

Role & Responsibility

· Pre-Sales Support: understand customer needs, and develop tailored solutions

· Technical deep product/service knowledge of SDWAN, Firewall, Voice/SMS and Anti-DDoS, staying current on industry trends and competition.

· Technical insight assessment with customer

· Solution Design Assistance: Provide and consult presale for the high-level solution design period.

· Sales Support: Assist in closing deals by providing technical expertise.

· Qualifying leads to determine potential project

· Technical Presentations Support: Support and provide technical information to major projects & customers.

· Pre-Quoting the Professional services cost, after sales and Manage services

· Product & services cost negotiation with vendor

· Project BOQ: Professional services cost proposal and quoted to services sales

· Create final solution design and BoM

· RFP/RFI Responses: Lead technical responses to RFPs/RFIs.

· Acquiring a new vendor/SI/Outsources for out-of-scope and special project implementation, after sales support

· Training & Enablement: Train the sales and pre-sale team in product features and competitive positioning.

· Post-Sales Support (Sometimes): May assist with initial implementation or onboarding.

· Project document hand over and transfer

2.Implementation Engineer

Role & Responsibility

-Plan, design, and implement firewall solutions based on business requirements and security policies.

-Configure and deploy various firewall technologies from leading vendors (e.g., Cisco, Palo Alto Networks, Fortinet).

-Integrate firewall systems with other security infrastructure components.

-Develop and maintain comprehensive implementation documentation, including network diagrams and configuration details.

-Perform thorough testing and validation of firewall configurations to ensure proper functionality and security effectiveness.

-Troubleshoot and resolve issues during the implementation process.

-Collaborate with cross-functional teams to ensure successful project delivery.

-Stay up-to-date with the latest firewall technologies and security trends.

-Adhere to change management processes and security best practices during implementation activities.

-Provide post-implementation support and knowledge transfer to relevant teams.